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#1 Kudos for Cisco.com

February 10, 2012 at 9:06 am PST

Web analysts SiteIQ have just ranked Cisco.com among business IT sites, tying with our friends at IBM.com, and beating out 22 other sites for the honors.
SiteIQ noticed the many subtle improvements we’ve been making across the site in the last year: “[There] is hardly a space on this site that one can’t notice a single, although quiet, improvement. This relentless march towards optimal usability is exactly what gained Cisco.com its first place ranking—and made IBM.com share the spotlight.”

I know there’s a lot still to do to make Cisco.com into the best in the world, but nice mentions like this certainly boost our resolving to keep driving to that end.

See the SiteIQ blog for more on their rankings.

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Cloud or On-Prem Cisco Unified Communications? Enjoy the Same User Experience

Eric Schoch leads the Cisco Hosted Collaboration Solution product teams.  Eric highlights the newly announced unified communications enhancements to Cisco Hosted Collaboration Solution (HCS).

Before and after our Cisco Hosted Collaboration (HCS) announcement, we are conducting a series of interviews with

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Thank You Steve Jobs

The world lost an incredible man on Wednesday. With Steve Jobs’ passing, everyone is reflecting on the impact he had. His life, his vision, his passion and his creations touched everyone, everywhere. As President Obama said in a statement, “There may be no greater tribute to Steve’s success than the fact that much of the world learned of his passing on a device he invented.

This is a good time to reflect on how Steve’s work has impacted our work here at Cisco.  Steve spearheaded innovation in so many ways – and his success largely resulted from his strong focus on user experience. Clearly, he wanted to create amazing, innovative products, but at the end of the day his goal was to make them easy-to-use so that everyone would feel like they could take part.  From elementary school students to grandparents and everyone in-between, the world is now connecting, learning and embracing technology more.  He has fundamentally changed the way that products are designed and has taught us by example about what it means to put the consumer first.

As we work every day, we must pay homage to the man that paved the way for new media and communication experiences for the masses. We all have something we can learn from him.  Thank you Steve.

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Citrix putting the “Personal” back into the Corporate PC

Today, Citrix announces XenDesktop 5.5 with the addition of “Personal vDisk” from their recent acquisition of RingCube. To give credit, this story on RingCube broke earlier from folks like:

Having been a former member of the executive team at RingCube prior to re-joining Cisco’s desktop virtualization group, I’m pleased to see Citrix get aggressive about tackling this problem.  And the overarching problem has been that corporate PCs have evolved to become more cumbersome, less productive and less “personal” to work on in recent years.

Now you might ask – is it really important that “Personal Computers (PCs)” remain “Personal”? Well, actually it turns out even in a corporate setting, it makes a huge difference.  IT departments can dictate to some degree what employees can and can not use for business but each day we see an explosion of more usage on more personalized devices.  As knowledge professionals, these devices often operate as an extension of who we are, what we say, and what we do.

How did we get here?

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Easier search results on Cisco.com

November 19, 2010 at 7:22 am PST

You may have noticed that a few months ago, we introduced a new feature into our search results, where if you search for a product we present back quick links to key types of assets including downloads, data sheets, and configuration and troubleshooting information.

For example, search for a Cisco 800 Series router…

And you will get back results that link not only to the main product and support pages, but also include quick links to relevant downloads, data sheets and other info:

I’ve watched many customers in our studies now use these features, and they seem universally appreciated.

Kudos to the vocabulary teams that manage all of these data relationships, and to the search team who implemented this.

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