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Physical Security Mirrors the Evolution of IP Telephony

Analysts estimate that by 2013, more than 50 percent of all video surveillance deployments will be managed by IT on the IP network in order to support the coming deluge of bandwidth-heavy video data.

Similar to the evolution of telephony, physical security is becoming an IP-based solution to optimize scalability and reduce complexity and costs.

To support this evolution, Cisco has announced Video Surveillance Manager 7.0, the industry’s first solution built from the ground-up and certified to run in virtualized computing environments, making it possible for customers in healthcare, public sector and retail to move beyond traditional basic safety and security surveillance deployments and use video to transform the way they run their businesses through hyper-scalability and ease of configuration.

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Keeping Oversea Relationships Close through VoIP and Social Media

By Kristen Vargas, Guest Columnist

Before the emergence of second generation providers such as Skype, I was always a firm believer that face-to-face contact and physical interaction were essential to sustaining healthy relationships. Born and raised in California with most of my family and friends living in the same general vicinity, I grew accustomed to the comfort and convenience of having them nearby.

However, unpredictable life events followed, and I found myself building a life with someone serving in the U.S. Air Force. A natural consequence of this newfound military life meant that I inevitably was going to be moving from base to base to follow my husband as he served his term. The idea of leaving California to live at my first base in Idaho, although temporarily, was a move I was not altogether excited about and left me feeling a bit apprehensive about living in another state for the first time.

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Telephony Integration on EX Series Cisco TelePresence Systems

At InfoComm 2012 product manager Darrick Deel discussed the exciting new features of the TE 6.0 Software release for the EX Series which resulted from tighter integration with Cisco Unified Communications Manager (CUCM).

In this video, Darrick demos new voicemail capabilities and shared line enhancements that enable users to receive telepresence calls on their mobile devices and then transfer the call to the EX console once they return to the office. These new capabilities of TE 6.0 improve Cisco’s TelePresence portfolio and provide greater support to the mobile worker.

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How Cisco IT Organizes Its Voice Operations

How many people does it take to manage the service infrastructure supporting over 150,000 hardware phones, 50,000 soft phones, and 10,000 room and desktop video devices. That’s the size of our UC infrastructure at Cisco, and today we manage all our voice, voicemail, and video services with an integrated voice and video Tier 3 operations team of 25 people, and another 5 people supporting contact center applications and services. We do this by continually finding new efficiencies – learning new ways to support existing services so we can spend more time learning how to support the new technologies.

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Simplifying Global Voice Operations

Cisco IT has deployed voice infrastructure around the world in order to handle our 1+ million voice calls per day with high levels of quality and reliability. We used to manage this infrastructure with four separate regional teams: one managing the Western part of North America, another managing Eastern North America and Latin America, the third Europe/Middle East/Africa, and the fourth Asia/Pacific. But we found that this regional organization led to inconsistent operations because the regional teams had different ideas on how things should be done and they applied our corporate standards in different ways.

Our early lack of global consistency led to inefficiency in our support operations.   We would have people from different time zones trying to help troubleshoot problems and be unable to support an unfamiliar configuration.  And this meant that our regional teams had to provide around-the-clock support by themselves – which led to sleepless nights and frayed nerves.
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