The evaluation is complete. And we think Cisco Unified Communications scored well. Very well, in fact. Just released, the 2015 Gartner Critical Capabilities for Unified Communications is a product-centric overview of UC vendors.

The report digs deeper into the vendors represented in the 2015 Magic Quadrant for UC. In Gartner’s words, it’s “intended to help organizations define their requirements and select specific products that match their needs as aligned with one of the use cases.”

In the report, Gartner evaluates the effectiveness of vendors in addressing user needs in four primary use cases. Cisco received the highest product score in three out of the four:

  • Full UCC with Strong Telephony Requirement
  • Full UCC with Strong CollaborationRequirement
  • Ability to Offer Hybrid Solutions

Not to worry, Cisco UC scored third highest in “Ability to Work with Complementary Vendors.”

gartner telephony image 8_2015 gartner hybrid solutions image 8_2015 gartner collaboration image 8_2015
As you plan the evolution of your communications strategy, consider that Gartner has named Cisco a leader in the following Magic Quadrants:

  • Unified Communications
  • Web Conferencing
  • Group Video Systems
  • Contact Center Infrastructure
  • Corporate Telephony
  • Unified Communications for Mid-Sized Enterprises

Meanwhile, it’s Cisco technology powering many of the leading cloud providers’ UC as a Service solutions (UCaaS) as well.

None of this is by accident. Our Collaboration Technology Group consistently delivers the technology and vision on voice, video, instant messaging, presence, and web conferencing. And more recently, enterprise mobile messaging. The goal: to ensure that you have the absolute best unified communications experience.

Access the latest Gartner reports on our analyst reports page. They’ll give the specifics on how Gartner defines leaders and the criteria that puts Cisco in a leadership position.

When making technology decisions around collaboration, Gartner recommends– whatever vendor you choose:

“Organizations should continue to select an anchor vendor
for their UC environments, because this will offer a more consistent
user experience, with a lower TCO than maintaining integration
with competing suppliers.” –Gartner

It is our hope that you’ll consider Cisco as that anchor vendor.

Want more? See the report for the full scores and details: 2015 Gartner Critical Capabilities for Unified Communications

These graphics were published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Cisco.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


Thomas McCafferty

No Longer with Cisco