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Collaborating with Cisco WebEx Cloud

Over the last six months, I’ve talked with numerous customers and partners. One thing is clear: People get it. Connecting employees, vendors, partners, and customers — so they can work together with no barriers — makes sense. It saves money and time, and builds relationships.

It seems like overnight we landed in a post-PC world — a place where working from anywhere, anytime is how it is every day. Two technology trends are driving this new work-style while embracing the existing IT landscape: cloud-based applications and smart mobile devices.

Cloud-based services are already familiar in the consumer world — with music, storage, and social media — and in the business world with customer relationship management (CRM) and other transactional applications. The software-as-a-service (SaaS) model offers well-known benefits to IT — such as rapid deployment, flexibility to meet changes in demand, and the ability to shift costs from capital to a predictable operating expenses — all while providing an “always on” service that is available anytime, anywhere.

I keep coming back to that: anytime, anywhere. It is the touchstone for this new work model. Smart mobile devices are the perfect complements to cloud-based services. We can have consistent access to information from different devices and locations throughout the working day. Check email, join a conference call, or participate in a video conference — all from your smartphone, notebook, tablet, or desktop. Whether you are on the road, in the office, or at home — place doesn’t matter. The Cisco WebEx cloud collaboration applications are hosted on the Cisco WebEx Cloud, a platform that supports nearly two billion Read More »

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Join the Movement! Telework Week 2013

Today marks the 2nd anniversary of the Telework Enhancement Act of 2010 which provides agencies greater flexibility in managing their workforce.  It provides a framework for agencies to better leverage technology and to maximize the use of flexible work arrangements which can aid in recruiting new Federal workers, retain valuable talent and allow the Federal agency workers to be more responsive to citizen needs and be more productive out in the field.  This can include situations such as national security, emergency response, cross agency collaboration, or simply, providing citizen services such as language translation.


Last year, more than 71,000 people pledged, saving $5,651,890 on commuting costs, gaining back 251,774 hours into their day, and removing 3 tons of pollutents from the air while refraining from driving 6, 413,006 miles.

Today, Cisco and Telework Exchange kicks off the third annual Telework Week 2013 – an annual global effort to encourage agencies, organizations and individuals to pledge to work anytime, anywhere from March 4-8, 2013.  According to Rep. John Sarbanes (D-MD), author of the Telework Enhancement Act, “Telework Week is an excellent opportunity for thousands of people to try teleworking and realize the great benefits it can provide. A robust Telework program can help organizations improve the quality of life of their employees, while taking strides to protect the environment, reduce traffic congestion on the roads, and increase workplace efficiency.” 



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Cisco Unified Communications 9.0 In the Cloud

“But didn’t you just release Cisco UC 9.0?”

I have heard this often since Oct 16 when we announced Cisco Unified Communications Release 9.0 “in the cloud”, or more specifically in Cisco Hosted Collaboration Solution (HCS). The question has led to positive discussions around Cisco’s focus on providing customers their choice of deployment model without compromise.

Cloud collaboration is an integral part of Cisco’s Collaboration strategy. We are committed to delivering feature parity for Cisco Unified Communications on premises and in the cloud. After a new Cisco UC release is made available for on premises deployment, then within Read More »

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Cisco Announces New Cloud Collaboration Capabilities and Deployment Options

In meeting with customers and partners, I hear repeatedly how key market transitions – mobility fueled by the Bring Your Own Device (BYOD) trend, cloud as a delivery model and the pervasive use of video – are dramatically shifting how organizations communicate and collaborate, both internally and externally.  They want to collaborate from anywhere, at anytime, and on any device — with a superior user experience. For maximum business benefit, they want to accelerate collaboration services across their organization. They want options and they need agility.

Today, Cisco unveiled multiple enhancements to our Cisco Collaboration portfolio — delivered via public, private, hosted/managed cloud models — that provide customers access to an expanded set of market-leading collaboration offerings.  Customers have greater choice in how they deploy collaboration offerings based on their specific needs or requirements.  They also have new options for accelerating collaboration across their business quickly, securely, and reliably. Read More »

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Can Manufacturers Stop the BYOD Trend or Should They Even Try?

I just finished reading Chuck Robbins’ blog on the BYOD trend and its impact on corporate culture. In the blog Chuck cites a recent study on how most executives are still uneasy about their companies’ mobile data-access policies… and it got me thinking about how manufacturers are dealing with this trend.

More and more manufacturing workers are adopting mobile technologies into their workspace, and are growing accustomed to interacting and working in a more visual, virtual, social, and mobile way.  In fact a survey conducted by Manufacturing Executive this year noted that 63% of manufacturing companies permit their employees to bring their own devices (BYOD) to work, but only  17% of manufacturing enterprises have a formal BYOD strategy with clear goals and objectives.  Manufacturers are struggling with how to create, deploy and enforce sound enterprise wide security polices around BYOD.   Protecting intellectual property is only half the concern.  Manufacturers must also consider how a breach in security will effect the safety of their workers and environment, as well as, their products.

Although security is a top of mind concern for manufacturers, the promise of deploying a sound BYOD policy can not be discounted.   Empowering employees and partners with the freedom to collaborate and access video, data and voice on an open, mobile and personal platform can produce a culture that drives operational excellence, supply chain agility, and innovation throughout the entire manufacturing value chain from the plant floor up through to R&D centers.

For example if there is a problem on the manufacturing line, an employee with access to the company directory on their personal mobile device can locate and contact a supervisor or expert using Cisco Jabber and then launch with a single click mobile Cisco WebEx mobile,  where they can show the problem using the video camera on the device and quickly collaborate to solve the problem.

Supply chains can now become more agile and flexible, because customers and the enterprise can analyze, monitor and track progress from order through successful delivery in real-time.  Data is now not just captured, stored, analyzed and delivered, but is now acted upon, presented and shared with the appropriate people and systems in real-time.

In addition, a May 2012 Cisco Connected World Technology Report found that two of five survey respondents said they would accept a lower-paying job that offered more flexibility for device choice, social media access, and mobility than a higher-paying job with less flexibility.  Crucial for an industry looking to retain and attract a qualified workforce.

Can manufactures continue to avoid the new BYOD paradigm, or are they just delaying the inevitable? Let me know your thoughts.


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