January 22, 2018


Commitment to Cisco Customers Means Taking Data Privacy Seriously

In the “old days,” security and data protection responsibilities generally rested solely within organizations’ IT teams. Today, nearly 17,000 devices are added to the Internet every minute, expanding the number of targets attackers can exploit to steal valuable data. Now, in addition to IT teams, business leaders and governments around the globe must dive deep […]

December 6, 2017


We’re Listening Blog: Road Trip to a Better Customer Experience

What’s more important, the destination or the journey? If you have time and energy for meandering, then by all means throw out the map and take the road less traveled. But, if you’re a customer seeking help, arriving at an end point quickly and easily is your ultimate goal. While no journey is ever completely […]

September 20, 2017


Cisco Services Surveys: From Good to Great

As consumers, we’ve all likely experienced frustrating attempts from businesses to capture our feedback. Receiving surveys that are too long, unrelated to the transaction, or sent to us again and again is a big turn off. These are not effective surveys and not only do they annoy us, but they likely deliver poor quality insights. […]

August 31, 2017


Data Protection – Cisco’s Unseen Support System that Propels Your Business Forward

One million devices are added to the Internet every hour, meaning the volume of data exchanged increases exponentially by the second. As customers determine how to employ modern, intelligent networking...

August 18, 2017


We’re Listening Blog Series: Connecting the Unconnected with Innovative Technical Services

While the concepts of the Internet of Things (IoT) and “connecting the unconnected” are not new, Cisco remains at the forefront of uncovering innovative ways to apply IoT to create...

June 22, 2017


We’re Listening Blog Series: Sea Change – CX Lab on the move at Cisco Live

Boats are a passion of mine. As any boating enthusiast will attest, boat owners are constantly looking for enhancements – a tweak here and there to improve their vessel and...

May 18, 2017


We’re Listening Blog Series: Making Lemonade – Turning Negative Customer Feedback into a Positive

Our hyper-connected world allows for an open market and on-demand access to products and services 24/7. This puts customers in the driver’s seat and when competing products are equal, customer...

December 23, 2016


The We’re Listening Blog Series: ‘Tis the Season for Social Media Monitoring

It’s cyber Monday. You’re online cart’s full, ready to check out. And then…screen freeze. Refresh, refresh. Nothing....

October 13, 2016


The We’re Listening Blog series: Survey says…Make it simple and easy

As a Cisco customer, your voice is important to us. We want to hear about your experience with our company, the good and the bad, and use your feedback to...