we-are-listening
The We’re Listening Blog Series: Software Quality – We Heard You!
4 min read
In this month’s We’re Listening blog post, I have a number of updates on Cisco’s progress to improve software quality, and how we’re using your feedback to make improvements that will most impact your experience buying and using Cisco software. As part of my leadership responsibilities for customer and partner experience, I have the opportunity to work with the […]
The We’re Listening Blog Series: 3 Way RMA Process Speeds Up Service Contract Updates
2 min read
Over the past few months, the We’re Listening blog has brought you ongoing news about updates to our RMA processes, and the improvements keep on coming. I’ve asked...
How We’re Making It Easier to Do Business With Cisco
4 min read
The We’re Listening blog series has tracked some of the new programs and capabilities Cisco is introducing to make it easier to do business with us. The corporate Ease of Doing Business (EoDB) Program drives many of these improvements, so I’ve invited EoDB executive lead (and Cisco EVP of Operations) Randy Pond to discuss some […]
The We’re Listening Blog Series: What Are We Doing About the #1 Task on Cisco.com?
2 min read
When I think about what we’ve done recently to improve our customers’ experience with Cisco, the Cisco Support Website immediately jumps to mind. The web team actively consults customers and seeks new ways to improve the web support experience. I’ve invited Glenn Schleicher, who leads the team, to discuss our software download initiative and the […]
The We’re Listening Blog Series: Smart Licensing Gets a Great Reception at Cisco Live
3 min read
In our most recent post, Steve Morrisey from the Ease of Doing Business team highlighted his key takeaways from Cisco Live US back in June, including the Cisco Software Simplification team’s exciting presentation of the new Smart Software Licensing solution. Smart Software Licensing is a major change to Cisco’s software strategy – we’re moving away […]
The We’re Listening Blog Series: Learning from our Customers at Cisco Live
2 min read
The “We’re Listening” blog keeps you in the loop about what Cisco is hearing from our customers and partners, and what we’re doing to address your top pain points. Teams across Cisco work together to fix these areas of concerns, and in this blog, you’ve heard from some of the experts who lead the improvement […]
The We’re Listening Blog Series: Faster Contract Updates with New RMA Front-end Swap Process
2 min read
Cisco continues to listen to our customers’ feedback, and make improvements that address your biggest pain points. In a previous post, Jim Fuller, Senior Director of Technical Services focused...
The We’re Listening Blog Series: Making Licensing Easier through Automation and Increased Visibility
2 min read
In our September We’re Listening blog, Brian Jeffries, vice president of operations, talked with you about steps taken to ease your challenges with Cisco software licensing. I asked Brian to update you about our progress around licensing and software management. Brian leads a Cisco-wide initiative focused on simplifying our customers’ software licensing experience. by Guest […]
The We’re Listening Blog Series: Improving Cisco Customer Experiences – What We’re Doing to Address Your C …
3 min read
Many of you take part in our annual satisfaction surveys. You share opinions, discuss challenges, and make valuable recommendations. More than 65,000 customers and partners responded to our survey during the first half of FY13. For this installment of the “We’re Listening” blog series, I asked Joe Pinto, Senior Vice President, Technical Services, to review […]