we-are-listening

July 7, 2016

PERSPECTIVES

We’re Listening Blog Series: The Cisco Experience Lab at Cisco Live!

2 min read

In previous We’re Listening Blog posts, we’ve talked about the various ways we listen to our customers and partners. Rich sources of feedback (including surveys, but also focus groups, advisory boards and events) help give us a comprehensive picture of where our customers would like to see improvement in their end-to-end experience with Cisco. Our […]

April 6, 2016

PERSPECTIVES

The We’re Listening Blog Series: We’re Listening Better! Shorter CSAT, Fewer Surveys, Feedback Loops, New Wa …

2 min read

The main reason we set up the We’re Listening blog series was to tell you what we’re doing to improve based on the feedback you give us. Once in a while, we also like to check in on the ways that we ask for your feedback – are we using the right channels? Asking the […]

January 31, 2016

PERSPECTIVES

The We’re Listening Blog Series: Big Data Analytics Drive Faster Time to Services Quotes

2 min read

Throughout the year, our customers and partners provide feedback to us about their experience doing business with Cisco. We take that feedback very seriously, and are constantly making improvements to address the most common themes we hear and improve the overall experience. In the We’re Listening Blog series, we close the loop to tell you […]

June 16, 2015

PERSPECTIVES

The We’re Listening Blog Series: Upgraded Partner Tools Make it Easier to Deliver to Your Customers

2 min read

Cisco Partners are the backbone of a global, scalable and consistently excellent Cisco customer experience. And, just as we work to make improvements that will ensure our customers are always delighted with their Cisco experience, we also pay special attention to the unique Partner experience. This ensures we are best enabling you to deliver the […]

February 24, 2015

PERSPECTIVES

The We’re Listening Blog Series: It’s Easier than Ever to Select SW Images on Cisco.com

1 min read

We’ve heard you say that choosing the right software releases on Cisco.com is too complex. It’s too difficult to narrow down your options and know whether you’re really getting the software that meets your needs. Now imagine that you have a “configuration cheat sheet” for all Cisco software updates that tells you exactly which release […]

September 30, 2014

PERSPECTIVES

Nothing to See Here: A Look at Recent “Invisible Changes” to the Cisco Support Site

4 min read

In the past few years, we’ve seen customer satisfaction with the Cisco Technical Support site experience steadily increase, yet we also hear customers and partners say that they don’t notice many differences in the site itself. Is that a happy coincidence? As users, are we just more likely to notice what’s broken, and not what’s […]

July 9, 2014

PERSPECTIVES

The We’re Listening Blog Series: Simpler Licensing Registration Experience with Redesigned Portal

2 min read

Brian Jeffries is a vice president of operations on Cisco’s Global Business Services team.  Working collectively with his colleagues across Cisco, he is responsible for increasing the speed and scale of end-to-end operational performance, driving efficiency and effectiveness, and simplifying the operational experience for our customers, partners, and sales field.  His key areas of focus […]

July 2, 2014

PERSPECTIVES

The We’re Listening Blog Series: Sharing Customer Experience Best Practices at the Walker B-to-B Customer Experien …

3 min read

This month, I’m excited to welcome a very special guest author to the We’re Listening blog series. Joe Pinto is Senior Vice President of Cisco’s Technical Services group, with responsibility for a wide array of programs that support customer experience excellence at Cisco, including technical assistance, onsite and spare part logistics, certifications including CCIE, and […]

May 9, 2014

PERSPECTIVES

The We’re Listening Blog Series: Taking Action – The Power of Mobile

2 min read

Here at Cisco, we take customer listening seriously. From the Global Annual Customer Satisfaction Survey to customer advisory boards to social media monitoring – and other avenues – we are...