Telephony: Video is the New Audio
Video is the New Audio at Cisco. That’s an audacious statement for a guy who started working in the Bell system about 30 years ago. The New Audio? Audio sets a standard that is pretty hard to beat. Audio telephony has been around for almost 140 years. (The first major phone system was started in […]
How much Video at Cisco?
We use a lot of video at Cisco. A recent tally shows that Cisco totals over 24,000 video calls every day, which raises a pretty big question: why do we use so much video at Cisco?
Video Collaboration Matters in the Millions
How can a global company make the most of its talent all over the world? How can teams of people collaborate productively no matter where they live and work? While email helps and phone calls help even more, video is critical. Cisco IT supports our global teams with a successful integrated suite of video options. […]
Gartner Recognizes Cisco as a Leader in Unified Communications…Again
For the seventh year in a row Cisco was positioned as a leader in the August 2014 Gartner Magic Quadrant for Unified Communications.
Collaboration Tools Unleashed
Customers spoke. Cisco listened. And innovated. Simplicity has always been a pain point for video collaboration systems. The new DX and MX systems leverage the same interfaces and are available at price points that make video more accessible for any size company. Combined with Intelligent Proximity that allows control of endpoints, seamless handoff of calls […]
UC – How does Cisco IT Support and Manage its UC Services?
Cisco IT supports all its services with a global service management and delivery team. I am the service owner for the IT UC and video team; we own the strategy, planning and delivery of voice and video services throughout the Cisco enterprise.
How to Make Free Phone Calls at Work – 5 Tips from Cisco IT
Every company gets phone bills. Whether you use hardware phones or laptop software phones or mobile phones, video phones or audio phones, your calls have to get carried over the some service provider’s network, and that costs money.
How Does Cisco Keep Voice Costs Down?
How does Cisco keep voice costs down with our Unified Communications voice service?
Migration – How did Cisco IT get from Legacy PBX to Unified Communications?
There is plenty of reading collateral out on the internet that covers the “technology” side of migrating from a legacy voice system to IP Telephony and Unified Communications (e.g. Cisco Collaboration Systems Migration and the Cisco IT Migration Best Practice) but not much that covers the human aspects that need consideration.