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Cisco CX Cloud

May 19, 2022

DEVELOPER

Pondering Automation: Let’s Make Some BCS Magic!

7 min read

Learn how to build amazing Atomics for an API in SecureX Orchestration, workflows geared towards the BCS Operational Insights API, and how to map Python code to SXO workflows.

Cisco Support honored by J.D. Power and TSIA Certifications for providing outstanding customer service

2 min read

As an IT manager, you understand the value of quality customer service. Cisco placed as one of the industry’s top support service companies. Make sure you are leveraging our new innovations.

April 7, 2022

NETWORKING

Transforming Customer Experience with Cisco AI Chatbots

3 min read

The Cisco Networking Bot (cnBOT)  is designed to empower internal support personnel, customers, guests, and partners by providing digitized Cisco product information in an intuitive way.

October 18, 2021

EXECUTIVE PLATFORM

Cisco IT accelerates its transformation with CX Cloud

4 min read

Cisco IT uses CX Cloud as our secure, single source of truth that enables full visibility of our 100,000-plus IT assets. It combines Cisco expertise and best practices with telemetry, AI-/ML-driven insights, use cases, and contextual learning.

The Secret to Superior Customer Experience

3 min read

In today’s connected, fast-paced world, consumers and hybrid workers alike are hard-pressed for time. The success of a business is dependent on whether they can help deliver their product or service as quickly and securely as possible. Read the secret to superior customer experience.

September 9, 2021

CISCO CUSTOMER EXPERIENCE

Introducing Success Track for Data Center Network

3 min read

Simplify and accelerate your path to success with the right use-case guided expertise, learning and insights to get to business value faster. Learn how with Success Tracks for Data Center Network.

Revolutionizing Customer Engagement and Collaborative Development

4 min read

Customers are facing challenges locating the information necessary for deployment, obtaining access to the right resources, and gaining visibility into their assets. Read how the CX Cloud Insights & Innovation team is addressing these challenges and revolutionizing customer engagement in the process.

CX Cloud energizes large-scale digital transformation at Enel

4 min read

A conversation with global energy giant Enel Group, a company committed to transforming for a cleaner, more sustainable future with Cisco CX Cloud.

CX Turned IT UP at Cisco Live!

2 min read

At Cisco Live 2021 we shared how the Cisco CX team played a big part in helping our customers adapt, transform, and thrive during the worldwide changes and challenges of 2020.