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Shaun Roberts

Distinguished Engineer

Customer Experience

Shaun Roberts is a Distinguished Engineer in CX Engineering supporting many automations, orchestrations, and cloud based technologies. He is an 16-year veteran of Cisco TAC with 30+ years of development experience in a dozen different languages. Shaun has been working with many of Cisco's workflow based platforms including XDR Automation, SecureX Orchestration, and Action Orchestrator since day 1 and has been writing workflow based automations and orchestrations for 15 years. For Cisco usage he has developed over 2500 workflows and built systems which run millions of workflows daily. On the instructional side, Shaun leads efforts to build and teach bootcamps for XDR Automation, Generative AI, and more around cutting edge technologies. He also does various speaking engagements for Cisco Live, Mongo.local, and other industry conferences. Personally he has been married to Jennifer(20 years), has 2 children (Alysha -18, Aubree -14), 3 dogs, and enjoys gaming, golf, and cooking.

Articles

May 1, 2025

1

CISCO ON CISCO

Scaling the Cisco AI Assistant for Support with Splunk

5 min read

Cisco needed to scale its virtual support engineer that assists its technical support teams around the world. By leveraging its own Splunk technology, Cisco was able to scale the AI assistant to support more than 1M cases and free up engineers to concentrate on more complex cases, creating a 93+% customer satisfaction rating, and ensuring the critical support continues running in the face of any disruption.

May 19, 2022

DEVELOPER

Pondering Automation: Let’s Make Some BCS Magic!

7 min read

Learn how to build amazing Atomics for an API in SecureX Orchestration, workflows geared towards the BCS Operational Insights API, and how to map Python code to SXO workflows.

June 21, 2021

DEVELOPER

Pondering Automation: Who Wants Storage? You Do! You Do!

6 min read

Do you want to see how to use a database with your SecureX Orchestration automations when you want that database to be on-prem? And do it with the pieces you have today? Then read this blog.