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David Hokerson

CX Cloud Insights Manager

CX Insights & Innovation, CPXE

David Hokerson is a CX Cloud Insights Manager within CX Insights & Innovation, responsible for accelerating CX Cloud customer onboarding and adoption. In this role, he helps customers learn how to use the platform and advance through the adoption lifecycle, helps prioritize use case implementation based on customer feedback, and encourages scaling CX Cloud within the customers’ organizations. In his 20 years with Cisco, David has held many IT management positions including 5 years in the US partner organization and 12 years in the direct sales organization within Commercial, Enterprise, and Public Sector. David holds a B.S. degree in Strategic Management, Production and Operations Management and an MBA from California State University, Chico. He achieved CCIE #11764 in Routing and Switching in 2003 and is currently CCIE Emeritus. David lives in Southern California with his wife and son, and enjoys coaching his son’s sports teams in his down time.

Articles

August 6, 2021

CUSTOMER EXPERIENCE

Revolutionizing Customer Engagement and Collaborative Development

Customers are facing challenges locating the information necessary for deployment, obtaining access to the right resources, and gaining visibility into their assets. Read how the CX Cloud Insights & Innovation team is addressing these challenges and revolutionizing customer engagement in the process.