Alvio Barrios

Senior Vice President, Customer Experience

CX Future Technology & Investments

Alvio Barrios is Senior Vice President of Customer Experience Future Technology & Investments. In this role he’s defining and driving strategy across the entire Customer Experience business, which annually represents $13.5B globally. Focused on innovation and simplicity, the root of any strategy will be a high-value pathway to digital transformation for both customers and partners. He is also responsible for strategic initiatives to accelerate the business. During his tenure at Cisco, Alvio has led Customer Success and Professional Services teams globally with more than 5,000 employees and P&L responsibility. Most recently he led the team for Cisco’s services portfolio and go-to-market activities to grow its digital platform and services offers by more than $400M and transform the services partner ecosystem. Alvio has a track record of leading high-performance teams in executive management roles at some of the world’s leading telecommunications and networking companies. In his more than 30-year career in technology, his focus has been on transforming organizations to achieve significant growth, driving innovation while effectively managing profitability and developing high-performing teams. Alvio joined Cisco from Juniper Networks where he was responsible for the company’s Cloud transformation and growth in advanced solutions, and also led the Enterprise, Commercial, and Partner Organizations globally. Prior to Juniper, he held senior positions at Nortel Networks, Ciena, and Bellsouth. Alvio’s people-first leadership style drives his commitment to creating amazing experiences for customers and to fostering a positive, inclusive corporate culture. Hispanic Information Technology Executive Council (HITEC) recently recognized him among their Top 100 Leaders for 2020. He holds a Bachelor of Science in Electrical Engineering with honors from Florida International University and has completed several executive leadership programs. He also gives his time and energy to support St. Jude Children’s Hospital and Covenant House International.


April 5, 2023


Let’s Just Go! How I Was Shaped by My Cuban-American Heritage

3 min read

At age 12, Alvio Barrios left Cuba as a refugee on the Mariel Boatlift, a six-month period in April of 1980 allowing Cubans to emigrate to other countries. Alvio shares how his journey influenced his identity, leadership style, and belief in a life lived with a sense of adventure.

Embrace Your Possible, Embrace Digital

2 min read

Take a look at what is coming up for Cisco Customer Experience (CX) at Cisco Live 2022. Learn how the lifecycle approach helps evolve the digital experience and speed time to value.

June 21, 2021


CX Healthcare Practice Focuses on Post-COVID Telehealth

2 min read

To help our customers adapt to the ever-shifting healthcare landscape, we’ve developed the CX Americas Healthcare Practice, a center of excellence for creating and delivering healthcare-specific solutions.

April 29, 2021


CX Turned IT UP at Cisco Live!

2 min read

At Cisco Live 2021 we shared how the Cisco CX team played a big part in helping our customers adapt, transform, and thrive during the worldwide changes and challenges of 2020.

It’s Never Been ‘Business as Usual’

2 min read

The journey to digital transformation has never been ‘business as usual’ – that’s the whole point. Rethink. Reimagine. Reinvent.

Top 5 Not-to-Miss Customer Experiences at Cisco Live San Diego

3 min read

As you build out your agenda for Cisco Live San Diego this year, note these 5 activities you absolutely shouldn’t miss.