Cisco Services (CX)

Artificial Intelligence is going to have a large impact on technology and society, but it will also carry some risks. In this article, I discuss some of the ways that AI and AI powered tools can be used in an organization, the risks of these tools, and several tips to help mitigate those risks.

Get a preview of what Cisco Customer Experience (CX) has coming up at Cisco Live 2023 from Alistair Wildman, SVP CX. From the Keynote "Let's Go" to many different opportunities to engage with CX at Cisco Live, this latest post is a great way to prepare for an incredible event that runs from June 4-8.

Challenging times often create the best opportunities. I cannot deny that the past few years have been challenging for everyone; from Covid-19 to lockdowns, supply chain disruptions to war and a bubbling energy crisis. Companies the world over have had to navigate many storms, particularly in EMEA in the wake of the war in Ukraine. It is times like these that companies need to increase efficiency and be agile to boost productivity. At CX EMEA, Automation is a key driver for growth, which is one of the reasons we launched ‘Digitize Delivery’ to help our customers save time, money, and speed up Implementations and Operations all in one fell sweep. It has proved to be a game-changer: speeding up digital transformation at a rapid pace.

Security has become a C-suite topic, a business problem that requires dedicated resources to improve security resiliency. Cisco is taking a risk-based approach to tackle security problems: look at the threat, the vulnerability, the probability, and the impact of a threat (or threats) and then fortifying defenses, operations, and continuity plans accordingly.

Cisco CX Business Critical Services optimizes OTE Group’s customer onboarding journey with an automated customer provisioning process, leading to increased customer satisfaction and cost savings.

What a week! Cisco Live EMEA flew by nearly as fast as the digital evolution we are witnessing before our eyes! It was incredible to be there in person and to see so many people on the ground in Amsterdam.

At Cisco CX, our customers are our heroes. We are honored to work with changemakers, innovators, and trailblazers who have partnered with our teams to achieve industry-leading and transformational outcomes for their businesses.

6-12 February marks National Apprenticeship Week in the UK. To join the celebration, I sat down with Mayte Marquez Querol, Adele Every and James Reid to discuss how Cisco Apprenticeship empowers people with skills for life.

Cisco CX partners, make sure to join us at Cisco Live EMEA in Amsterdam. Join our Partner Day as well to learn about how we are helping drive this Experiential economy through our Lifecycle Services.