April 24, 2023

CISCO SERVICES (CX)

The Value of a Collaborative Security Community

3 min read

Security has become a C-suite topic, a business problem that requires dedicated resources to improve security resiliency. Cisco is taking a risk-based approach to tackle security problems: look at the threat, the vulnerability, the probability, and the impact of a threat (or threats) and then fortifying defenses, operations, and continuity plans accordingly.

March 28, 2023

CISCO SERVICES (CX)

Cisco Business Critical Services improves customer experience and reduces costs for OTE Group with automation strategy

3 min read

Cisco CX Business Critical Services optimizes OTE Group’s customer onboarding journey with an automated customer provisioning process, leading to increased customer satisfaction and cost savings.

February 16, 2023

CISCO SERVICES (CX)

Cisco Live is about Customer Experience and we are ALL IN

3 min read

What a week! Cisco Live EMEA flew by nearly as fast as the digital evolution we are witnessing before our eyes! It was incredible to be there in person and to see so many people on the ground in Amsterdam.

February 7, 2023

CISCO SERVICES (CX)

Celebrating our 2023 EMEA Cisco Customer Experience Heroes

3 min read

At Cisco CX, our customers are our heroes. We are honored to work with changemakers, innovators, and trailblazers who have partnered with our teams to achieve industry-leading and transformational outcomes for their businesses.

February 7, 2023

CISCO SERVICES (CX)

Gaining Skills For Life with the Cisco Apprenticeship

4 min read

6-12 February marks National Apprenticeship Week in the UK. To join the celebration, I sat down with Mayte Marquez Querol, Adele Every and James Reid to discuss how Cisco Apprenticeship empowers people with skills for life.

February 2, 2023

CISCO SERVICES (CX)

Partners, join CX at Cisco Live

2 min read

Cisco CX partners, make sure to join us at Cisco Live EMEA in Amsterdam. Join our Partner Day as well to learn about how we are helping drive this Experiential economy through our Lifecycle Services.

January 31, 2023

CISCO SERVICES (CX)

Experience Enabled by Technology Turns Customers into Fans

2 min read

There’s been a shift in B2B, where customers now expect B2C experience. They don’t want to feel a difference between the experiences they have on their personal devices and the apps they use for work. They want technology to be magically everywhere, but unobtrusive. It just needs to work without thinking about it.

January 24, 2023

CISCO SERVICES (CX)

Embrace Your Possible at Cisco Live Amsterdam

2 min read

Take a look at what is coming up for Cisco Customer Experience (CX) at Cisco Live Amsterdam 2023. Find out how we are bringing the best of human and digital intelligence together to accelerate your business outcomes.

January 19, 2023

CISCO SERVICES (CX)

An Easier Way to Secure Your Endpoints

3 min read

Why is it so hard to secure your endpoints? The most simplistic reason is because endpoints are in the hands of human beings who can inadvertently click on a link that introduces malware or unwittingly use an unsecure Internet connection which allows threat actors to access a corporate network.