Perspectives

If this pandemic has taught us anything, it’s that work is not a place you go — it’s something that you do from anywhere. Working in a remote or hybrid capacity has profound implications for teams and what IT can do to empower them.

We wanted to understand how automation enables operational maturity and – ultimately – the business itself. We partnered with Forrester Consulting to research organizations of varying sizes and across industries with a global footprint.

When the global pandemic first hit, businesses scrambled to get their workforce and operations back online. What would have taken months, suddenly had to happen instantly. Now, as CIOs continue to drive transformation, there are several ways to get access to the technology needed to recover and grow without having to break your budget.

Cybersecurity is a top priority for any organization conducting business over the Internet. Any data breach can have a devastating impact on the finances and brand equity of an organization. It’s why cybersecurity is treated as a business risk, rather than merely an IT issue. The importance of security is nothing new, but the global pandemic has made it even more critical.

In this connected world, the network is the nervous system that allows everything to work together. And while it’s created limitless possibilities, it has also introduced incredible complexity, especially over the past year. In doing so, it has underscored the need for IT organizations to transform their infrastructure.

See how observability can become your superpower; a kind of x-ray vision to penetrate the vast and complex data ecosystem that underpins application delivery like never before. More than just visibility—it lets you see the full context of the ecosystem, with all its interdependencies and correlations, to arrive at better insights.

In our introductory blog you saw how the global pandemic slammed the brakes on many business activities, at least one trend went into warp speed: digital transformation. This put a heavy burden on IT for seamless digital delivery of the experience underscoring the need for visibility across the entire stack of IT/operations. See how Cisco's Connected IT Insights can help.

Introducing: Connected IT Insights. To deliver actionable insights and enable digital agility, Cisco looked at the huge volumes of data generated by our customer base, then extracted, analyzed and correlated this anonymized data to produce insights about changes throughout 2020.

A mission-critical application has gone down. The various technology teams gather to figure out what the problem is...Meanwhile, consumers can’t use the app. They’re frustrated. According to the App Attention Index, 49% of consumers switch suppliers because of a poor digital experience...But thankfully, there’s a better way. It’s called “observability."