Forrester Operational Agility Study 2021

Get insight into the challenges organizations face on their digital transformation journey and see how a platform approach can help accelerate operations across an increasingly hybrid work model.

Organizations with highly mature operations embrace automation – giving them greater adaptability, resilience, and agility. Read the final installment of a Cisco-commissioned study conducted by Forrester Consulting: Automation + Operational Maturity = Major Business Benefits.

Read the third installment of a Cisco-commissioned study by Forrester Consulting: Automation Is Not Without Challenges, But They Can Be Overcome. The study spotlights some of the challenges and how they differ for operationally mature organizations versus those with low-maturity operations. The message to both: Don’t be discouraged!

Learn what sets leaders apart when it comes to operational maturity. The Second Installment of our automation strategy blog series: Operational Maturity Is Critical to Business Success, focuses on four areas of competency: strategy, technology, process and governance.

This is the first installment of our automation strategy series, based on a Forrester Consulting thought leadership paper commissioned by Cisco: Modernize Operations To Digitally Transform And Weather Any Storm. The research focuses on how enterprises can modernize their operations to boost agility — which is key to their ability to weather adversity.

We wanted to understand how automation enables operational maturity and – ultimately – the business itself. We partnered with Forrester Consulting to research organizations of varying sizes and across industries with a global footprint.