Cisco Connected IT Insights

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Learn what sets leaders apart when it comes to operational maturity. The Second Installment of our automation strategy blog series: Operational Maturity Is Critical to Business Success, focuses on four areas of competency: strategy, technology, process and governance.

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This is the first installment of our automation strategy series, based on a Forrester Consulting thought leadership paper commissioned by Cisco: Modernize Operations To Digitally Transform And Weather Any Storm. The research focuses on how enterprises can modernize their operations to boost agility — which is key to their ability to weather adversity.

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If this pandemic has taught us anything, it’s that work is not a place you go — it’s something that you do from anywhere. Working in a remote or hybrid capacity has profound implications for teams and what IT can do to empower them.

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We wanted to understand how automation enables operational maturity and – ultimately – the business itself. We partnered with Forrester Consulting to research organizations of varying sizes and across industries with a global footprint.

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Cybersecurity is a top priority for any organization conducting business over the Internet. Any data breach can have a devastating impact on the finances and brand equity of an organization. It’s why cybersecurity is treated as a business risk, rather than merely an IT issue. The importance of security is nothing new, but the global pandemic has made it even more critical.

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In this connected world, the network is the nervous system that allows everything to work together. And while it’s created limitless possibilities, it has also introduced incredible complexity, especially over the past year. In doing so, it has underscored the need for IT organizations to transform their infrastructure.

3 min read

In our introductory blog you saw how the global pandemic slammed the brakes on many business activities, at least one trend went into warp speed: digital transformation. This put a heavy burden on IT for seamless digital delivery of the experience underscoring the need for visibility across the entire stack of IT/operations. See how Cisco's Connected IT Insights can help.

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Introducing: Connected IT Insights. To deliver actionable insights and enable digital agility, Cisco looked at the huge volumes of data generated by our customer base, then extracted, analyzed and correlated this anonymized data to produce insights about changes throughout 2020.