IDC report

Enterprise License Agreements (ELAs) are growing in popularity as organizations are looking for flexible agreements and streamlined procurement to meet their evolving business needs.

When I ask IT executives how happy they are with their external support providers (outsourcers, vendors, etc.) invariably they express deep frustration. They look to these vendors to be real partners – to collaborate effectively and seamlessly, to do their job efficiently and transparently, and to bring real innovation to the table. Instead, they feel […]