Omar Tawakol

4 min read

The future of the customer experience is a connected customer journey where experience is driven and embraced by technology, visibility into customer interactions across the business, and within the organization.

4 min read

Today, with our completion of the acquisition of IMImobile, we have taken another step on our path towards delivering the future of customer experience, with a single, comprehensive connected customer journey.

6 min read

We’re excited to announce last week’s launch at WebexOne of the all-new Cisco Webex® Contact Center – a truly next generation cloud contact center.

1 min read

Customer expectations are on the rise and these expectations are set not just by your competition, they are set by every brand your customers interact with. The world is moving away from impersonal and sterile experiences with large companies, to more personal interactions like a conversation between friends. Think about your interactions with your best […]

2 min read

Cisco, Quantiphi, and Google Cloud present the benefits and opportunities of using AI in the contact center to improve agent and customer experiences.

4 min read

Cisco recognized for delivering highly innovative Webex Assistant AI solution and demonstrating the use of emerging NLP technologies to improve meeting experiences for business.

6 min read

Here's how to stay productive and make timely decisions, while not spending too much time in meetings.

4 min read

Cisco innovates with artificial intelligence-powered solutions (CCAI) that augment contact center performance and enrich agent and customer experiences.

4 min read

Read about what contact center leaders are thinking and how to turn challenges into opportunities during times of crisis.