To End Frustrating Customer Experiences, We Need a Connected Journey
The future of the customer experience is a connected customer journey where experience is driven and embraced by technology, visibility into customer interactions across the business, and within the organization.
Cisco + IMImobile: Delivering the Future of Customer Experience, Together
Today, with our completion of the acquisition of IMImobile, we have taken another step on our path towards delivering the future of customer experience, with a single, comprehensive connected customer journey.
Cisco to Acquire IMImobile
Customer expectations are on the rise and these expectations are set not just by your competition, they are set by every brand your customers interact with. The world is moving away from impersonal and sterile experiences with large companies, to more personal interactions like a conversation between friends. Think about your interactions with your best […]
Join our Webinar: Transforming the Contact Center with Artificial Intelligence
Cisco, Quantiphi, and Google Cloud present the benefits and opportunities of using AI in the contact center to improve agent and customer experiences.
UC Today Awards AI-Powered Cisco Webex Assistant 2020 Innovative Product of the Year
Cisco recognized for delivering highly innovative Webex Assistant AI solution and demonstrating the use of emerging NLP technologies to improve meeting experiences for business.
Less is More: 10 Tips for Fewer—and Far More Productive—Meetings
Here's how to stay productive and make timely decisions, while not spending too much time in meetings.
Cisco’s Latest Innovations in Artificial Intelligence Improve Business Outcomes for Contact Centers
Cisco innovates with artificial intelligence-powered solutions (CCAI) that augment contact center performance and enrich agent and customer experiences.
Cisco’s Global Contact Center Survey 2020 Reveals What’s on the Minds of Contact Center Leaders
Read about what contact center leaders are thinking and how to turn challenges into opportunities during times of crisis.