Omar Tawakol

Vice President & General Manager

Cisco Contact Center Business Unit

Omar Tawakol is the Vice President & General Manager of the Cisco Contact Center business unit.

In this role, Omar is responsible for the development and execution of the Cisco Contact Center strategy and portfolio. Prior to this role, Omar was the co-founder and CEO of Voicea which he led until its acquisition by Cisco in August 2019. Voicea is a voice-based AI assistant platform that is used by over 10,000 companies and had attracted investments from Cisco, Google, Salesforce and Microsoft.

Prior to Voicea, Omar Tawakol was the founder and CEO of BlueKai which built the worlds largest consumer data marketplace and data management platform. BlueKai was acquired by Oracle in 2014, and Omar served as the Senior VP & GM of the Oracle Data Cloud business unit.

Omar earned an MS in Computer Science from Stanford University and a BS from Massachusetts Institute of Technology.


March 31, 2021


To End Frustrating Customer Experiences, We Need a Connected Journey

4 min read

The future of the customer experience is a connected customer journey where experience is driven and embraced by technology, visibility into customer interactions across the business, and within the organization.

February 19, 2021


Cisco + IMImobile: Delivering the Future of Customer Experience, Together

4 min read

Today, with our completion of the acquisition of IMImobile, we have taken another step on our path towards delivering the future of customer experience, with a single, comprehensive connected customer journey.

December 17, 2020


The Future of Customer Experience Begins Now

6 min read

We’re excited to announce last week’s launch at WebexOne of the all-new Cisco Webex® Contact Center – a truly next generation cloud contact center.

December 6, 2020


Cisco to Acquire IMImobile 

1 min read

Customer expectations are on the rise and these expectations are set not just by your competition, they are set by every brand your customers interact with. The world is moving away from impersonal and sterile experiences with large companies, to more personal interactions like a conversation between friends. Think about your interactions with your best […]

August 3, 2020


UC Today Awards AI-Powered Cisco Webex Assistant 2020 Innovative Product of the Year

4 min read

Cisco recognized for delivering highly innovative Webex Assistant AI solution and demonstrating the use of emerging NLP technologies to improve meeting experiences for business.

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