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hosted contact center

June 17, 2020

COLLABORATION

Cisco’s Latest Innovations in Artificial Intelligence Improve Business Outcomes for Contact Centers

4 min read

Cisco innovates with artificial intelligence-powered solutions (CCAI) that augment contact center performance and enrich agent and customer experiences.

April 30, 2020

1

COLLABORATION

Cisco Introduces Webex Experience Management “Voice of Employee” Work from Home Solution

2 min read

Cisco helps companies and call centers check the pulse of their employees as they work from home.

April 21, 2020

1

COLLABORATION

Cisco Partners with Google Cloud to Offer Contact Center AI Rapid Response Program

2 min read

Cisco Contact Center virtual assistant solutions powered by Google Cloud Contact Center AI available to automate inbound traffic and improve customer experience during times of crisis.

April 7, 2020

COLLABORATION

Cisco’s Global Contact Center Survey 2020 Reveals What’s on the Minds of Contact Center Leaders

4 min read

Read about what contact center leaders are thinking and how to turn challenges into opportunities during times of crisis.

March 27, 2020

13

COLLABORATION

A Message to Our Customers: Your Agents Can Work From Home with Your Cisco Contact Center Solution

4 min read

Here is how Unified Contact Center Enterprise and Unified Contact Center Express customers can quickly expand or activate additional work-from-home call center staff to remain productive.