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Carlos Pignataro

CTO

Customer Experience

Carlos Pignataro is the Chief Technology Officer for Cisco’s $13B Customer Experience (CX) organization. In his current role, he is charged with leading the CX innovation work, driving technology delivery standards for excellence, and developing the career paths for current and future technical talent.

Carlos has built a 20+ year career driven by a passion and curiosity for technology excellence, outside-in thinking, and creating opportunity for technical professionals. He likes to think of innovation as a movement, and he cares deeply about making an impact for his customers, his teams, and the global community. He values being a mentor and working for a more diverse and inclusive workforce. He is the Cisco RTP site executive sponsor for four organizations: the Innovation community, the Conexión LatinX community, Women in Science & Engineering, and Emerging Talent at Cisco.

An innovative network thought leader, Carlos contributes to the networking industry across many areas. This includes co-authoring or editing more than 50 Internet RFCs, four networking books, and co-inventing over 180 Issued US Patents.

Carlos is a HITEC 100 awardee, a Fellow at the National Academy of Inventors, and he spreads the wealth, serving as an adjunct faculty at North Carolina State University.

Read Carlos' full bio and résumé.

Articles

April 29, 2021

INNOVATION

Hack@Home: Reimagining how we Innovate by Pivoting in a Pandemic

Overnight everything went virtual. Learn how the Cisco Chief Technology Office, Customer Experience (CX CTO) team pivoted during unprecedented times.

The Power of Inclusive Innovation

Now more than ever, we need Inclusive Innovation to help solve the most pressing problems we as a society face today. Learn how we are doing just that by role modeling, empowering, and enabling our teams.

September 9, 2019

INNOVATION

Techno-Conservation Part One: A Symposium Bringing Together Conservationists, Technologists, and Academics

Cisco and Ecole Polytechnique hosted 22 speakers and 89 academics, technologists, and conservation industry experts to share how digital technologies are used and could be applied to benefit wildlife conservation.