Carlos Pignataro


Customer Experience

Carlos Pignataro (He/Him) is the Chief Technology Officer for Cisco’s Customer and Partner Experience. In his current role, he is charged with leading innovation work, driving technology delivery standards for excellence, and developing the career paths for current and future technical talent.

Carlos has built a 20+ year career driven by a passion and curiosity for technology excellence, outside-in thinking, and creating opportunity for technical professionals. He likes to think of innovation as a movement, and he cares deeply about making an impact for his customers, his teams, and the global community. He values being a mentor and working for a more diverse and inclusive workforce. He is the Cisco RTP site executive sponsor for four organizations: the Innovation community, the Conexión LatinX community, Women in Science & Engineering, and Emerging Talent at Cisco.

An innovative network thought leader, Carlos contributes to the networking industry across many areas. This includes co-authoring or editing more than 50 Internet RFCs, four networking books, and co-inventing over 200 Issued US Patents.

Carlos is a HITEC 100 awardee, a Fellow at the National Academy of Inventors, Stevie's Tech Innovator of the Year and Information Technology Executive of the Year, Fast Company's Innovative Leader of the Year, co-founder of the International Society of Service Innovation Professionals (ISSIP), recipient of dozens of industry awards including the IEEE Communications Society Industrial Innovation Award 2019, and he spreads the wealth, serving as an adjunct faculty at North Carolina State University.

Do not miss Carlos' Technology Perspectives and his mentions at the Forbes Technology Council.

Read about Carlos and his bio.


December 9, 2021


Game-changing Innovation: Co-Ideate. Code. Demo.

When deep and broad knowledge and experience from diverse teams and customer feedback meets strategic alignment and executive sponsorship, magic happens: innovating pre-production for CX Cloud

June 30, 2021


Cutting Edge Technology to Shape our Future

Explore, learn, and gain insights from our technical talent on key technology focus areas. Download white papers on automation, AI/ML, cloud, Cisco Secure Access Services Edge (SASE), 5G frameworks, DevSecOps, and more.

20 Years of Conexión

Happy 20th birthday to Conexión, our Employee Resources Organization (ERO) for Latinx employees.

April 29, 2021


Hack@Home: Reimagining how we Innovate by Pivoting in a Pandemic

Overnight everything went virtual. Learn how the Cisco Chief Technology Office, Customer Experience (CX CTO) team pivoted during unprecedented times.

The Power of Inclusive Innovation

Now more than ever, we need Inclusive Innovation to help solve the most pressing problems we as a society face today. Learn how we are doing just that by role modeling, empowering, and enabling our teams.

September 9, 2019


Techno-Conservation Part One: A Symposium Bringing Together Conservationists, Technologists, and Academics

Cisco and Ecole Polytechnique hosted 22 speakers and 89 academics, technologists, and conservation industry experts to share how digital technologies are used and could be applied to benefit wildlife conservation.