Cisco Blogs

Cisco Blog > SP360: Service Provider

Point of View: Optimisation, Monetisation and Customer Privacy

PJ PhotoGuest blog from Paul Jesemann, Cisco Solution Consultant, Mobile Architecture, APJ

In June, a mobile operator in India was accused of spying on its customers by inserting a javascript in browsing sessions on its 3G network. The service provider admitted it was using a solution to help customers keep track of data usage, yet in press and blogs, concerns were expressed about it being a privacy breach, and a means to track subscriber browsing data for monetisation purposes.

Instead of unnecessarily debating the incident as such, maybe a Read More »

Tags: , , , , , , , , ,

Cisco IT’s User Experience Playbook: Content, Search, and Collaboration

Have you or one of your co-workers ever said “I can’t find my stuff!”? We’ve heard it a lot. Chapter 3 of Cisco IT’s User Experience (UX) Playbook is dedicated to never having to hear “I can’t find my stuff” again. 

Read More »

Tags: , , , , , , , ,

Cisco IT’s User Experience Playbook: Deliver a Consistent, Unified Experience

In my last blog, I introduced Cisco IT’s Playbook for Ensuring a Pervasive User Experience. We consider user experience (UX) a strategic priority that requires cultural change. The playbook is our guide for ensuring that this priority becomes part of our DNA. Each chapter of the playbook lays out ways that we can improve UX, and make it a pervasive, positive experience for users across the company.
Read More »

Tags: , , , ,

Some tuning on search

We’ve done some fine-tuning on the search on

  • It should feel faster, especially after the first search you do
  • Results should be even more relevant
  • Popular features like the “information box” for key queries remain intact

Let us know how it’s working for you!



Tags: , ,

Cisco IT’s Playbook for Ensuring a Pervasive User Experience

User experience (UX) is a strategic priority at Cisco IT. In fact, improving user experience is incorporated into our IT Vision, Strategy, and Execution statement. When we talk about user experience, we raise the importance of better UX design, a better user interface, and the ability to make it pervasive. But, what we are really trying to establish is a cultural change as to how we approach this strategic priority. That is the bottom line. How can we make it part of our DNA and embed it in our operating model? Read More »

Tags: , , , , ,