Contributing Author:
Chhavi Jain, Product Manager for Cisco SD-WAN Cloud OnRamp

The pandemic has evolved the way businesses operate, with organizations relying on unified communication as a service like never before. According to a Gartner® report1, 48% of employees are expected to work remotely post-pandemic and a hybrid workplace environment will be the new norm. In this new norm, seamless communication and collaboration will be the bare minimum for enterprises to achieve workforce productivity and engagement.

Webex by Cisco – trusted by 95% of Fortune 500 companies – is a powerful communication and collaboration tool that enables enterprises to achieve flexibility, consistency, and security during everyday workflows. Webex is adaptable for any workstyle, role, or device and customers can choose when, where, and how to work. It provides an equal experience for everyone regardless of geography, language, or communication style.

Enhancing the Collaboration Experience

Contributing Author:
Ashish Chotai, Director of Product Management – Webex

As with any collaboration application, there are ways to optimize and streamline delivery for a great end user experience and it all starts with high-quality end-to-end network connectivity.  The crucial components of any steadfast network connection are reliability, security, and visibility. Reliability ensures consistency and a high-quality audio/video for globally dispersed teams connecting with each other. These distributed teams rely on enhanced network security as well as a fast and reliable end-to-end network for effective data sharing. For real time collaboration applications, like Webex, analytics and visibility into application performance metrics becomes critical to provide a great collaboration experience.

Cisco SD-WAN empowers enterprises with this high-quality networking experience. Cisco SD-WAN streamlines and improves the user experience for SaaS by using a combination of network path probing and application analytics to always calculate the best path and steer traffic over this optimal path. Cloud OnRamp for SaaS, a feature of Cisco SD-WAN, segregates application traffic, like Webex, from generic internet traffic and routes it via the best path, from a specific branch router, to deliver a seamless, consistent, and high-quality user experience.

Cisco SD-WAN and Webex Synergy

Together, the number one collaboration application combined with the industry leading SD-WAN software creates an exceptional application experience with one Cisco solution that is unrivaled. In the current new normal of working remotely Cisco SD-WAN takes virtual work experience to the next level enhancing user productivity by delivering superior Webex collaboration experience.  Enterprise users can now experience high quality, reliable, and consistent audio-video calls regardless of where they are working as their Webex streams are segregated from generic internet traffic and routed through the path with minimum latency. See how the joint solution works with this demo video:

The Cisco SD-WAN Cloud OnRamp for SaaS with Webex solution is available now. In the future, as we continue to enhance this joint solution, we will incorporate granular network analytics and application-level telemetry for Webex to further improve visibility into network and application performance. This will provide network administrators deeper insight and detailed telemetry for troubleshooting user performance to deliver a better application experience.



1 Gartner, Revisiting Predictions for the Postpandemic Future of Work, Human Resources Research Team, 8 June 2021 .  GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.


Jeevan Sharma

Senior Manager, Product Management

Cisco SD-WAN and Cloud Networking