For the last few years I have had a growing conviction that my workplace collaboration tools were fundamentally broken and needed to be reinvented. So, last year when I was given the opportunity to join Cisco as the leader of their collaboration business I jumped at it. The way we work has changed dramatically over the last twenty years. The expectation that you can work from anywhere, at any time, has become the norm. Change is always hard within IT, but, as you read in my last post, it is the companies that embrace these new models of work who will benefit from a more innovative, efficient, and happier workforce.
Let’s face it, our primary collaboration tools were invented over twenty years ago when “working” looked very much like what you see in the popular TV show Mad Men – what I call the “Don Draper era.” A time when you went into the office, sat at your desk, had a physical landline, and a desktop PC loaded with legacy business tools; an environment that assumed we would always be in the office during normal business hours and behind the walled garden of IT. Fast forward to 2013 and look around, the way we work today is fundamentally different than the way we worked twenty years ago, yet many of our business IT systems and tools have been slow to catch up. In frustration, many employees are turning to the collaboration tools they use in their personal lives such as Dropbox, FaceTime, Gmail, Evernote, and Facebook to get their work done.
The rise of cloud and mobility have driven an acceleration in consumer technology so quickly that today, ironically, Read More »
Tags: business collaboration, Cisco, cloud, collaboration tools, conferencing, Integrated Collaboration, mobility, unified communications, video
By Shailesh Shukla, VP & GM, SWAG Global, Cisco
The surging demand for data, and the continued growth of Smartphones consumption forces mobile service providers expand their network in order to provide Quality of Experience and Quality of service to their customers. As a result their network becomes more complex and difficult to manage. Leading Lights Awards has recognized the Cisco Quantum SON Suite as the leading solution and “Best Mobile Product” for 2013, to automatically manage the already complex network from a single point, without extra equipment and guaranting KPI’s?
What is the Cisco Quantum SON? Read More »
Tags: architecture, award, Leading Lights, mobile, mobility, network, quantum, RAN, Service Provider, SON
For that last few years, Cisco has been watching the impact of the Internet on transforming the retail industry. As more people, processes and things are connecting to the Internet, retailers can capture more data to better predict when and where consumers will want to buy and capture more revenues.
Today, Cisco released Internet of Everything research that equates to $81 billion globally in 2013. But this represents only 45% of the opportunity that could be gained by the Internet of Everything. Retailers could have realized an additional $99 billion this year if they were more connected across their operations. The good news is that retail IT executives are confident that can capture this value. On average, retail IT executives rated their ability to capture Internet of Everything at 7.2, on a scale of 1 to 10.
Read More »
Tags: Cisco Consulting Services, customer service, digital display, Internet of Everything, IoE, mobility, productivity, retail
For as long as I remember, robots have always been cool. Perhaps it’s my passion for all things futuristic, but I don’t think I am alone in saying robots have provided a glimpse of what could be possible. Looking at today’s Internet of Everything (IoE) world, robots have advanced from the 1950s tin wind-up toy robots and the affable C-3P0 and R2-D2 from George Lucas’s Star Wars, to emerging technology that has the potential to improve our lives and increase shared connections.
Today’s “Ask the Futurist” question is focused on how robotic technology and its supporting networks will evolve over time. Here’s the question from William Maguire, a wireless engineer.
Question: “How do you think mesh networking will affect robotics in the next 20 years?”
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Tags: Cisco, forecast, innovation, Internet of Everything, internet of things, IoE, IoT, mobility, network, Tomorrow Starts Here
Gartner has released their 2013 Wired and Wireless LAN Infrastructure Magic Quadrant. For the 2nd time in a row, Cisco is recognized as a leader in this highly anticipated publication.
Here is the 2013 Gartner Magic Quadrant for the Wired and Wireless LAN Access Infrastructure (Authors: Tim Zimmerman and Mark Fabbi; Published 3rd September 2013).
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Cisco.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
There are two primary criteria for the Gartner MQ — (a) the Completeness of Vision (b) Ability to Execute.
From a vision perspective, Cisco unveiled its vision of Unified Access – One Policy, One Management, One Network — more than a year back (last June, to be precise). This vision was the first step in helping our customers drive business innovations and achieving IT simplicity while addressing the rapid growth of BYOD and Mobility in their organizations.
We were also ahead of the times by having a vision for the network to be a strategic asset (and not a cost center) for our customers. And the way to make this happen was to leverage the network intelligence to drive new customer experiences and revenue opportunities. That’s where our vision of Connected Mobile Experiences (CMX) came about. The idea behind CMX was to enable organizations to improve customer loyalty and increase revenue by delivering context-aware mobile information that matches their customers’ real-time needs and preferences. A retail store, for example, can use the CMX solution to enhance mobile shopping experience, increase loyalty app usage, create targeted personalized marketing and context-rich notifications, and use on-premise visibility to understand and adapt to customer behavior. Its no surprise that the majority of our customers have jointly embraced this Cisco vision and a lot of our competitors are now trying to follow suit.
But the proof is in the pudding.. Read the full blog to find out how Cisco has executed on this vision.
Tags: Cisco, Gartner Magic Quadrant, Gartner Wired and Wireless LAN Infrastructure Magic Quadrant, leader, Magic Quadrant Leader, mobility, network, technology, unified access, wireless, wlan