Fighting “Friction” in the Check-Out Line and Beyond
You pull up to the gas pump, wait in a long line, and then fumble with your debit card and the touchscreen. Once at your hotel, you search mightily to find a parking spot before struggling with the ticket payment system. And then comes check-in, which entails more waiting in line at the front desk to get the key, before discovering that the key doesn’t work. When you finally get in the room, it’s set way hotter than your preference.
OK, none of these experiences are major hardships, let alone life threatening. But taken together, along with so many other time-wasting aggravations — or business friction — they do take a toll: on energy bills, productivity, and nervous systems!
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Tags: #IoE, Business Automation, confident identity, connectivity, frictionless, hospitality, InternetofEverything, location services, Manufacturing, mobility, precision location, predictive analytics, retail, sensors, Smart Devices
The Hutchinson Public Schools, located in Hutchinson, Kansas include 11 Elementary, Middle and High schools. The Hutchinson Public Schools adopted Converged Access for their wired and wireless solution, increasing the performance of their network for their staff, teachers and students.
Each of Hutchinson’s Public schools utilize the network and technology as part of the learning experience. When it came time to upgrade their infrastructure, the Hutchinson School District chose Converged Access comprising Catalyst 3850 and 3650, Cisco 5760 Wireless LAN Controller and Cisco Wireless 3700 Access Points. Catalyst 3850 switches are deployed in the High Schools, and Catalyst 3650 switches are deployed in the Middle and Elementary Schools. Read More »
Tags: Cisco 5760 Wireless LAN Controller, Cisco Catalyst 3850 Switches, mobility, wireless, wireless LAN
In this guest blog, Jeanne Meister, Partner, Future Workplace and Co-author of The 2020 Workplace: How Innovative Companies Attract, Develop & Keep Tomorrow’s Employees Today (Harper Collins) shares her insights on the future of work in an Internet of Everything (IoE) landscape. The description of the new hire process in the blog post below is adapted from Chapter 1 of her book, The 2020 Workplace.
Job searching, hiring and our daily work life are rapidly changing thanks to technological innovations. Knowledge workers are gaining greater control and flexibility over their employment experience. This will start from the moment job seekers begin an employment search.
According to the 2014 Cisco Connected World Technology Report, more than 60% of workers report that their current or future job searches will not be limited to their hometown, or even country.
Organizations will need to evolve their processes to find and hire the best talent in the future. Today’s methods won’t work with tomorrow’s workforce. Consider the case of “Katya,” a top graduate from a well-respected university in 2020. After graduation, Katya will land her first job at D&Y, one of the country’s last two major accounting firms.
Submitting an online resume and completing several rounds of in-person interviews will not be the way Katya gets hired. Read More »
Tags: Cisco, Cisco 2014 Connected World Technology Report, future of work, Internet of Everything, internet of things, IoE, Jeanne Meister, mobility
The Camden City School District in New Jersey is made up of 26 Schools with approximately 29 buildings that cater to 12,000 students and 2500 employees. The School District decided to go with Converged Access to enable a single pane of glass for the wired and wireless network, and drive better network performance with 802.11ac.
The Converged Access deployment at the School District is based on Catalyst 3850 and drives 30 Access Points in each Elementary School and 60 Access Points in each High School. Each building has three Catalyst 3850 switches per IDF, with one switch acting as a Mobility Controller, and others acting as Mobility Agents. They currently deploy Read More »
Tags: Cisco 5760 Wireless LAN Controller, Cisco Catalyst 3650 Switch, Cisco Catalyst 3850 Switches, mobility, wireless network
Thought-leaders, implementers and creators across public sector, private business and education gathered for the second annual Internet of Things World Forum (IoTWF) in Chicago. It was an opportunity to see real examples of the Internet of Things (IoT). While the buzz was about IoT, CMX provided meaningful insights like average registration times, visitors in various zones by the hour, and corresponding dwell times. It was possible to predict which vertical is more likely to adopt IoT first, based on device count, dwell time and traffic patterns.
Cisco Connected Mobile Experiences is a solution that lets organizations leverage their existing Wi-Fi infrastructure for business analytics, and transform the way they connect with their mobile end-users. The Cisco CMX solution consists of Detect, Connect and Engage, which work in unison to create an end-to-end mobile experience for the user while providing business benefits to the enterprise.
- Detect: Aggregate and visualize location data from the Wi-Fi network
- Connect: Easy, secure guest access to the Wi-Fi network
- Engage: Customize the end-user mobile experience to delight customers in your venue
Here are some of the reports we generated and the observations we’ve gleaned.
One of the common reports from CMX Analytics is hourly visitors and dwell time. This “Registration” chart provides a view of total number of visitors and corresponding dwell times for the entire day by the hour. The key takeaway is that most participants were registered by 9:00 a.m. and the average wait time was 15 minute. In business terms, this is a great sign for the operations side of the events team, which was able to maintain a consistent average wait time despite the clear spike and variation of registrants entering the zone.
One of the widgets on the CMX Analytics dashboard can be configured to show comparative device count by zone.
Notice the widget on the bottom right hand side: a comparison of device count by breakout rooms. This provides an insight to which breakout session was most popular.
With a simple cross-check, compare Read More »
Tags: cmx, cmx analytics, connected mobile experiences, internet of things, IoT, IoTWF, mobility, wi-fi