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Black Friday is Really My Cyber Monday When I Shop Online with WebEx

Oh my, I hate crowds.

My daughter is 12 and thinks Black Friday is actually a holiday that follows Thanksgiving. The media has effectively gotten into her brain and she doesn’t even know why she wants to go shopping, but she knows she must. I keep telling her she doesn’t need a $50 VCR but she just doesn’t get it. I suppose I will take her and a friend to the mall and leave them there. There’s no way I am entering the abyss.

Then I will go home and do some real shopping.

My sister-in-law and I team up every year to work out who’s getting what for whom to make sure we get things people will like and to eliminate redundancies. Since I happen to be a big WebEx champion, we do it online.

We shop together using WebEx.

I know that makes me sound a little geeky, and maybe I am, but it’s so fun to surf the internet together and look at the same things at the same time. She had ideas, I have ideas. Sometimes we are sharing and often we are both finding things and then passing the ball back and forth to see each other’s discoveries.

While we shop, she can stop and talk to her toddler, we can both grab snacks and, maybe most importantly, we aren’t losing our minds in the crush of the crowd. It works well for us and I can imagine Read More »

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Collaboration – a Catalyst for Change at the 2012 Olympic Games

As the nights draw in, next summer’s Olympic and Paralympic Games might seem a world away, but things change fast in the business world. So how prepared are you? Is technology helping businesses benefit when the Games end?

For even the most Games-ready business, the predicted absenteeism (28% during Sydney) and deluge of holiday requests (27% of staff requesting annual leave) is a headache-inducing cocktail for HR teams.

At Cisco, we’ve been involved with the Games for a while, so we’ve been busy putting plans in place. Like being flexible and agile during the Games, which sits well with our big push to be a more collaborative business. You’d expect us to demonstrate best practice, because we’re already supporting the Games with network technology. Plus, video, collaboration and business applications are at the heart of everything we do.

Flying less – our major departure

Some time ago, we cut internal travel by 90%, which radically altered attitudes to flying to business meetings, remote working and business mobility.

From this transformation sprung The Loop – an innovative, interactive, online forum for the UK and Ireland. This live Cisco TV show is now attended by 2,000 employees.

Globally, our use of Telepresence and WebEx has exploded. Now available across 1,010 rooms in 241 cities in 59 countries, one million Telepresence meetings have saved 191,000 trips and a staggering $817 million. Every month 700,000 WebEx meetings take place – 68% more than a year ago.

What works on the web, works for us

By sharing knowledge readily and richer interaction, we’re more productive.

Read More »

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The Collaborative Buzz of Bees

Rooftop hives at CiscoSometimes we forget that collaboration isn’t just something people do at work. In fact, it’s not unique to people at all. And some of the best collaborators out there in the world just ain’t people.

Bees, for instance. They don’t have fancy hardware, software, networks, and mobile devices, yet they’re amazing collaborators. I take that back, they do have networks – just not the kind with Cisco routers and switches behind them.

People are studying bees to figure out how you and I can improve our collaboration. By its own definition, The Biomimicry Institute “promotes learning from and then emulating natural forms, processes, and ecosystems to create more sustainable and healthier human technologies and designs.” A pretty neat idea if you ask me. Read More »

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The UK Press Perspective on Customer Collaboration

As I’ve blogged recently, we are in the midst of a significant push in the UK contact center market.  Customers, partners, and key influencers have validated that we have the right strategy, vision, and ability to execute to make a real change in the market.  Coming out of my visit to the UK, are two articles published this week that do a great job of explaining how we are competing in the market.

First, Neil Davey in mycustomer.com, details a conversation that he and I had along with Andy Chew, one of our senior collaboration sales leaders in Europe.  The full article/interview is here: http://www.mycustomer.com/topic/social-crm/ciscos-plots-aggressive-customer-collaboration-expansion-uk/133446#

Additionally, Alex Blyth in the lead story of “Fifty Reasons to Love Call Centres” a special supplement in Saturday’s London Times, outlined a number of changes in the customer service market, including our perspective that self-service should be used appropriately, but is not a catch-all for all customer requests.  The supplement can be found Read More »

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Introduction to the Cisco Jabber Software Development Kit (SDK)

Cisco Director of Product Management, Fabrice Della Mea, explains what the Jabber Software Development Kit (SDK) is, examples of collaboration-enabled applications, types of users, and how to get started on the Cisco Developer Network.

Leading into our collaborative workspace announcement, we are conducting a series of interviews with members of our Read More »