associate experience

Associate Experience in Retail

The tight labor market is forcing retailers to completely rethink the employee experience. Much like customers who now expect a seamless, digital experience when shopping, retail associates expect and demand the same kind of digital experiences in their interactions with their employers.

December 6, 2021

RETAIL AND HOSPITALITY

Equipping and Empowering Retail Associates During the Holiday Season

As we find ourselves at the peak of the holiday shopping season, retailers have found ways to navigate numerous obstacles including supply chain disruptions, fluctuating consumer behaviors and continued challenges due to COVID-19.

February 21, 2017

RETAIL AND HOSPITALITY

The Worst Problem in the Retail Industry? Turnover.

Retail has one of the highest turnover rates in any industry. The Hay Group reports a median turnover rate of 67 percent for part-time retail employees.[1] I doubt any of us would be too challenged to list the problems driving this high turnover: Retail jobs are considered boring and repetitive, with little training and low […]