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Jose van Dijk

Vice President, Partner Performance and Operations

Global Partner Organization

José Van Dijk is the Vice President of Partner Performance and Operations for Cisco’s Global Partner Organization. She is responsible for managing and improving the daily business of our partners. Her team manages the performance of our tools and processes, and also the operationally-focused success factors for our partners and the partner organization. She and her team run the operational processes to align and orchestrate all centralized GPO activities with the field organization, with the goals to improve our partners’ experience and support GPO’s functions. Over her 20-year career at Cisco, José has held numerous global leadership positions driving Cisco programs across the globe. Most recently, she served as Chief of Staff and leader of the Transformation Office for Cisco’s Customer Experience organization, where she was responsible for alignment of the organization’s strategic initiatives, innovation leadership, and profitable growth. She also established Cisco’s first decentralized Customer Service organizations in Asia-Pacific and Japan. She has led the operations of several country boards and councils for Brazil, Mexico, Russia, India and China. As a Vice President for Country Enablement, she partnered with function stakeholders to implement an agile operating model that resulted in the creation of 26 business entities in only nine months. José has deep industry experience in operations, supply chain, logistics and customer service management for global, high technology companies. She is a creative and trusted leader who thrives on transforming operations and driving innovations to grow businesses. Prior to Cisco, José held operations management positions at Apple Computer and Texas Instruments. She is an advocate for non-profits and currently sits on the board of the south bay chapter of the March for Babies, which provides financial support for babies in neo-natal intensive care, connecting them with critical treatments and care. José, a Dutch native, relocated to the United States in 2009 and currently lives in Los Altos, California. She is married with two children and enjoys hiking, swimming, reading, and traveling. Follow José on Twitter @Jose_VanDijk.

Articles

February 4, 2020

PARTNER

Improving Partner Performance with Black Belt

Our Black Belt Partner Academy is a comprehensive digital learning framework that has been a huge hit in our Asia Pacific region and is now available to all partners around the world. When utilized effectively, Black Belt will help you build the skills foundation to differentiate and put a game plan in place to battle the competition. Here are a few highlights of what this framework can do for you.

January 15, 2020

PARTNER

Improving Partner Performance

Learn more about how the Partner Performance and Operations team simplifies and improves the partner experience.