Support Innovation: How Cisco TAC is transforming documentation and simplifying self-service
Cisco Support Services’ TAC is on a quest to improve self-service offerings, make information easier to find, and help you resolve issues without opening a case. To achieve this goal, we have refactored and remodeled the oldest but most heavily used type of intellectual capital: Documentation.
Hybrid Cloud: It’s Here!
We are living in the digital age and the effect it is having on the way we work and live are continuing to grow. IT professionals have never felt as much pressure to help their organization to move with speed and agility than today. In response, large number of organizations are implementing private cloud. But […]
New is the Perfect Time for Private Cloud
Digital disruption is resulting in smarter and smarter devices, an explosion of business services, and increased complexity for data center professionals. The initial response of many organizations was to increase virtualization and headcount only to discover that this was not the way to increase organizational speed and agility. Meeting the challenges of today’s […]
Bookends That Prevent Your Cloud from Getting Away From You
Cloud platforms are an increasingly viable option for a growing set of enterprise and service provider workloads. A recent IDC report estimated that private cloud software, including hosted private cloud, represented 62% of IT spending in 2012. Cisco is a unique cloud provider because it delivers solutions for the two critical management bookends for your […]