Support Innovation: How Cisco TAC is transforming documentation and simplifying self-service
Cisco Support Services’ TAC is on a quest to improve self-service offerings, make information easier to find, and help you resolve issues without opening a case. To achieve this goal, we have refactored and remodeled the oldest but most heavily used type of intellectual capital: Documentation.
An always-on strategy to find extraordinary talent for CX Centers Americas
TCE (Technical Consulting Engineer) come from all walks of life, so we want to make the best of their talent journey. We have designed two streams of engagement based on the emerging talent and professional hires.