Jami Stewart

Vice President, Customer Experience (CX)

CX Centers Americas

Jami Stewart is the Vice President of CX Centers Americas at Cisco. She leads a team of 6500+ employees and partners dedicated to applying technical excellence to simplify digital transformations for customers. Her 25-year career at Cisco spans across Technical Services, Operations, HR, Strategic Planning and Customer Experience. She is obsessed with fixing problems, is a strong advocate for people development, and has a passion for a work environment supporting full spectrum diversity. She believes in a world where technology levels the playing field between people of all races, geographies and economic status. Jami received a Major in Psychology from the University of Washington in Seattle, WA. She currently lives in Raleigh, NC with her husband Joe.


Support Innovation: How Cisco TAC is transforming documentation and simplifying self-service

2 min read

Cisco Support Services’ TAC is on a quest to improve self-service offerings, make information easier to find, and help you resolve issues without opening a case. To achieve this goal, we have refactored and remodeled the oldest but most heavily used type of intellectual capital: Documentation. 

April 19, 2022


An always-on strategy to find extraordinary talent for CX Centers Americas

4 min read

TCE (Technical Consulting Engineer) come from all walks of life, so we want to make the best of their talent journey. We have designed two streams of engagement based on the emerging talent and professional hires.