Support Innovation: How Cisco TAC is transforming documentation and simplifying self-service
Cisco Support Services’ TAC is on a quest to improve self-service offerings, make information easier to find, and help you resolve issues without opening a case. To achieve this goal, we have refactored and remodeled the oldest but most heavily used type of intellectual capital: Documentation.
Accelerating in every way possible
We understand that there are shifts in your business, so we created a one-stop Partner Experience Platform (PXP) to efficiently support and drive productivity in how you navigate change at the speed of your customer’s needs.
Cisco SolutionsPlus: Expanding the Market and Accelerating Growth (oh, and Simplification)
As Cisco and our strong channel partner community lead market transitions and enable customers to embrace and capture new opportunities with digital transformation, the solutions we deliver grow increasingly complex. While accelerating partner growth is foundational to Cisco’s business model, simplification is increasingly important for our customers, and in the offerings and execution for our channel partners.
How is Cloud Scale Networking helping Service Providers’ Central Office transformation?
Read how Cloud Scale Networking is helping Service Providers to transform their Central Offices.
Cisco@MWC: New Capabilities, Services & Customers, Setting the Foundation for 5G
Cisco is at Mobile World Congress (MWC), showing off new technologies and solution capabilities, 5G offerings, demonstrations, and new customers.
How To Digitize: Simplify First
A common question I receive in my role as chief digital officer (CDO) is, “Where do I begin my digitization journey?” This is key—both because it is hard to know where to start among a sea of potential areas to transform and because setting out in the wrong direction can hurt your competitive position, waste […]
Software Innovations for Cloud Scale Networking
Back in 2011, web pioneer Marc Andreessen wrote an op-ed in the Wall Street Journal, entitled “Why software is eating the world”. I couldn’t agree more! First, let’s have a look at what’s going on in the industry at large. Every company in every vertical industry is facing unprecedented competitive pressure from new players making […]