“Over the last five years we have witnessed a radical shift in shopper behavior fueled by the seismic impacts of mobile and social.” That’s how Piers Fawkes, founder of leading edge research firm PSFK introduces his latest report: The
With today’s announcements at Apple's WWDC, we've taken a huge step forward in delivering that capability to end users and IT departments. So let’s get real, what did we announce? The Cisco Spark app will leverage new iOS 10 features and APIs to
In the hospitality industry, great service is a key differentiator. At the same time, digitization is changing the way that the industry does business in order to meet the demands of tech-savvy guests like you and me, who – let’s be honest, folks
There is a new role of voice in today’s communications. While we increasingly use text messages, instant messages, video, chat, and other technologies to communicate, voice continues to be a...
Suppose there is a treasure at the top of a mountain worth $405B. It is more than one person alone can carry back down the mountain, and you have a chance at that treasure. Many people want the treasure and will work hard to get to the top to claim
Earlier this year I had a bit of an “aha” moment. After a long day at Retail’s Big Show #NRF2016 at the Jacob Javits Center in New York 25,000 people wanted to get back to their hotel – all of them, all at once, at 5 o’clock. I looked at the taxi
Today’s bankers have no shortage of headaches. Agile “fintech” challengers, tech-savvy customers, complex compliance demands, legacy-burdened IT environments — all conspire to keep them up at night. But there is great news for retail banks — as Cisco
Protecting businesses from the cyber threats of today and tomorrow can unlock extra revenue for trusted service providers. Your customers are more mobile and better connected than ever. This means there are fresh security threats to exploit new
So according to a recent report by the ITU, at the end of 2015 there were more than 7 billion mobile cellular subscriptions globally, or the equivalent of 98% penetration of the world’s 7.14 billion population. With the average length of a mobile
