People Insights: Getting to the Heart of the Matter
People Insights is an idea that has been pursued for decades, but is now here, in a way that is rich, complete, and up-to-date.
Artificial Intelligence (AI)
Cisco Contact Center in action at Google Cloud Next Conference
We are excited to participate at Google’s Cloud Next conference where we are announcing enhancements to some of the solutions we are building with Google.
EU launches guidelines on ethical and trustworthy Artificial Intelligence
The launch of guidelines from the European Commission’s Expert Group on Artificial Intelligence (AI) is an important step towards creating AI technologies that people and businesses can trust.
Consistent AI: The Journey Together
The Kubeflow project has made a tremendous progress, and it is awesome to be recognized as Google Cloud Technology Partner of the Year in the Container category for a second year.
Webex Finds Homemade Waffles Improve Team Collaboration
Wouldn't it be nice if you had an on-demand assistant - one that could make waffles to your specifications? Now you can have it all: Introducing Webex Personal Assistant as a Service.
Announcing the New Cognitive and Collaborative Contact Center
Today I’m thrilled to highlight some exciting enhancements we’re unveiling at Enterprise Connect, that leverage the power of cloud analytics and AI. We’re calling it Cognitive Collaboration for the contact center.
Cognitive Collaboration: The Future is Here
Cognitive collaboration will become the foundation to deliver massively personalized experiences and will transform how we work.
Overcoming Unpredictable AI Data Pipelines
Data pipelines constantly change to accommodate new data sources. Unclear requirements and a dynamic environment are actually essential to development of artificial intelligence and machine learning for a competitive advantage.
Become a Future-Proof Marketer
I expand on marketing more effectively, with a focus on how we become “future-proof marketers” by harnessing the technologies that are tailor-made for our line of work.