11 Rules of Innovation from Cisco CX’s Chief Architect
Discover 11 guiding principles Cisco CX's Chief Architect uses to drive innovation and digital transformation for some of the world’s largest companies.
Artificial Intelligence (AI)
The Artificial Intelligence Journey in Contact Centers
See how the partnership with Cisco and Google unleashes all the power of Artificial Intelligence (AI) into a modern customer care architecture.
Future-Proof Your Environment with AIOps, Cloud, DevOps, or Digital Experience Monitoring
We believe it is time to clarify all we know about today’s IT challenges and how we can help solve them for our customers into a four-part playbook for success. These four plays have been tested and proven with our customers as the most critical when
Don’t Let Your Contact Center Fall Into the Complexity Trap
Removing complexity from customer experience
How AI Improves Collaboration in the Era of Constant Change
Artificial Intelligence (AI) capabilities are emerging to help teams address the challenges of collaborating in the era of constant change.
Cisco Webex Control Hub – Helping IT Admins Become Superheroes
Advanced Diagnostics in Webex Control Hub help IT Admins do their jobs better and faster, and helps provide a better customer experience.
Cisco Intends to Acquire CloudCherry to Enhance Cisco Contact Center Portfolio
CloudCherry will augment Cisco's contact center portfolio with advanced analytics, rich customer journey mapping, and sophisticated survey capabilities in our cloud, hosted, and on-premises solutions.
Intelligent, Integrated Management with Cisco Headsets
Cisco is disrupting the UCC headset market by seamlessly extending the collaboration experience and creating an intelligent, integrated headset management that leverages existing Cisco collaboration infrastructure.
Turning Talk into Action…Voicea Technology a Gamechanger in Employee Experience
The acquisition of Voicea, and the integration of its Enterprise Voice Assistant (EVA) into the Cisco Webex portfolio, represents another major step forwards in cognitive collaboration.