Cisco Blogs
Xuan Chen
Xuan Chen
Product Management Architect
Customer Experience
Xuan Chen, CCIE R&S, CCIE ISP DIAL, CCIE VOICE/COLLABORATION #6219, is a product management architect within the Cisco CXPM Collaboration team focusing on Cisco Collaboration technologies and Future-Proofed Workplace solution offers and services. He specializes in collaboration architecture and design, cross-architecture solutions. Xuan brings over 20 years of experience of designing, supporting and optimizing large complex network and application services.
Articles
Cisco IT modernized our voice security posture by shifting from reactive, manual processes to a proactive, AI-driven defense. Dive deeper into the technical architecture that made the transformation possible.
Learn how Cisco IT used AI to eliminate a hidden cost center and a compliance liability at scale—before regulators or fraudsters forced our hand—achieving a 70% reduction in toll fraud and a 60% reduction in manual investigation effort.
