Xuan Chen

Product Management Architect

Customer Experience

Xuan Chen, CCIE R&S, CCIE ISP DIAL, CCIE VOICE/COLLABORATION #6219, is a product management architect within the Cisco CXPM Collaboration team focusing on Cisco Collaboration technologies and Future-Proofed Workplace solution offers and services. He specializes in collaboration architecture and design, cross-architecture solutions. Xuan brings over 20 years of experience of designing, supporting and optimizing large complex network and application services.

CISCO ON CISCO

Operationalizing Voice Security with Splunk: From AI Detection to Real-Time Action

4 min read

Cisco IT modernized our voice security posture by shifting from reactive, manual processes to a proactive, AI-driven defense. Dive deeper into the technical architecture that made the transformation possible.

How Cisco IT Modernized Voice Security with AI

4 min read

Learn how Cisco IT used AI to eliminate a hidden cost center and a compliance liability at scale—before regulators or fraudsters forced our hand—achieving a 70% reduction in toll fraud and a 60% reduction in manual investigation effort.