Joanna Dillon

Innovation Outcomes Manager

CHILL Services - US

Joanna Dillon is a Social Innovation Architect for Cisco CHILL. She seeks out opportunities to create baseline shifts through co-innovation with customers, driving higher performance against financial, social, and environmental metrics.

By focusing on CHILL’s proven innovation principles, Joanna helps customers turn concepts into real business outcomes.

Joanna believes that when tackling big problems, we need to bring everyone to the table. That principle is behind the CHILL model of massively inclusive innovation.

This process brings together a diverse group of customers and end users to work on a shared industry challenge. With rapid protoyping and immediate end-user testing, the group is able to quickly determine whether or not an idea is viable and solves a real problem that matters to users.

Previously, as part of Vodafone Global Enterprise’s innovation team, Joanna led the strategy and implementation of transformative engagements with top companies around the world. Blending a rigorous operational background with a toolbox of design and facilitation practices, she has developed innovation training for a global team of volunteer “intrapreneurs,” and led teams to design, test, and deliver startup concepts.

Joanna’s innovation practice is underpinned by nearly ten years of work in non-profits and social impact organizations: the first-ever short film contest for sustainable food stories, marketing and technology for the largest sustainable agriculture conference in the West, gamifying retirement savings, and an integrated platform/product for assisted at-home conception for women. At the start of her career, Joanna served as an AmeriCorps member and founded a complementary currency network.

She has an MBA in Design Strategy from California College of the Arts and a BA in Anthropology from Bennington College in Vermont.


Inside Cisco’s efforts to manage minerals in our supply chain

4 min read

We continually conduct due diligence on minerals in our supply chain to ensure their mining and sale is not benefiting armed groups or actors that commit human rights violations. But until now, precise data about the origin of minerals has been lacking. Without this data, it’s much harder for us to address human rights and other issues at their source: the mine. The Transparensee Project aims to change that.

Innovation driven by diversity at Lesbians Who Tech San Francisco Summit 2019

2 min read

Innovative ideas begin with a team that has diverse work experiences, different skills, and different perspectives based on race, gender, orientation, ability, and age.

November 1, 2018


Five Proven Innovation Principles that Drive Business Success and Positive Social Impact

4 min read

How should enterprises balance social responsibility with the bottom line? With an innovative approach, they don’t have to.

October 17, 2018


Smart Business, Good Deeds, and Innovation: The Next Frontier in Social Impact

2 min read

More and more companies today are finding that doing good in the world can be good for business—and innovation is at the heart of both.

July 25, 2018


Building Futures at CHILL

3 min read

It’s one thing to imagine the future. It’s another to build the future you want to have.