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Ibrahim Malick

No Longer with Cisco

Ibrahim Malick is a Contact Center Solutions Specialist supporting Financial Services Institutions in Cisco’s Global Enterprise Theatre. Ibrahim is known for positively impacting productivity improvements, cost savings, and sustainable revenue through a combination of proficiency in business architecture, implementation and troubleshooting.

Ibrahim has been instrumental in the transformation of contact center operations of several global institutions from legacy voice-centric interaction to Omnichannel engagement. He has been part of the journey of firms from simple descriptive statistics about aspects of its business—Average Hold Time, Abandon Rate, First Call Resolution to predictive modeling.

Prior to joining Cisco, Ibrahim was part of AT&T Network Integration team managing the complex, multi-year projects for global signature accounts. He led global operations by identifying key market opportunities and cultivating strategic business partnerships.

Ibrahim is a CCIE, PMP and holds degrees in Mathematics and Anthropology. He lives in Manhattan and writes about culture and politics for leading media outlets.

Ibrahim Malick's Articles