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ICMI

May 28, 2015

1

COLLABORATION

Mobile Growth is Key Focus at 2015 ICMI Contact Center Expo and Conference

3 min read

The explosive growth of mobile offers the greatest opportunity for contact centers. If the consensus among those at ICMI’s Contact Center Expo and Conference is any sign, mobile is the place to focus. But while there’s consensus about mobile, there isn’t consensus on a standard definition of mobile customer care. Many consider mobile to be just […]