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Understanding the Changing Mobile User

Mobile communications today is virtually indistinguishable from the first mobile call that was made four decades ago.  We have gone from monster handsets to pocket-sized portable computers.  Mobile communications has become an essential part of our daily lives.  For mobile operators and other companies operating in this space it is essential to know the facts about the mobile market and how the mobile user is changing.

The recent video by Cisco “Understanding the Changing Mobile User” provides key insights for SPs into how mobile users are using LTE, Wi-Fi and their changing mobile behavior.  The video identifies options for operators to be successful in the changing mobile world.

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The Future of Wireless: Times are Changing Before Our Eyes

We live in amazing times, ask anyone who ever had to look up a phone number in a phone book. In the past this was the only way you could find the number to your favorite restaurant if you wanted to make a reservation. Today, all we need to do is reach into our pocket or purse and grab our mobile device, open an application and in a few seconds (not minutes) we have the phone number. Not only that, but we can see the menu and make a reservation right from the device. Over time we have become dependent on carrying the world (both personal and professional) in our pocket. With mobility, we are always on, always connected: nothing—whether it’s your team’s latest score or that email from a vendor you need to send to your boss—is more than a quick search away.

What once seemed unfathomable, this way of always being connected is now commonplace. However, as the application developers sit and think of the next killer app, the IT team has to make sure the network can not only support this new app, but also assure the performance meets the higher and higher demands of new apps. This requires the network to be more application-aware. And the reality is that more applications that require higher network performance are coming at a faster rate. Add to it new devices that use these applications are becoming accessible to everyone. On top of that, the people that use these applications and devices are becoming more demanding in terms of reliability and experience. So what is an IT person to do?

“We were ahead of the times,” says Joseph Tufano, VP and CIO of St. John’s University. “But times have changed. You see it everywhere: for example, if you go to a basketball game on campus, and there’s a timeout, everybody is using their mobile devices.”

IT is always working to increase the wireless performance of the network. However, as more bandwidth becomes available, users increase their usage and consume that bandwidth. Read More »

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Midsize Hotel redefines luxury standards using the network

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Can you remember the last time you checked into a hotel that didn’t have wifi connectivity? Whether it’s for personal or business travel, guests increasingly expect to connect personal devices to their hotel’s wireless LAN. Network connectivity now plays a vital role when it comes to providing a great customer experience. Hotel Principe di Savoia tasked themselves to help ensure that guests enjoy open wireless access, regardless of device or location, while also looking to differentiate itself through technology innovation.

Hotel Principe di Savoia is a top luxury hotel located in the heart of Milan, Italy’s financial capital. This is a popular destination for business travelers and vacationers alike and has hosted an extensive list of international stars including Michael Jackson, Madonna, Leona Lewis, Lady Gaga, George Clooney, Woody Allen, David Beckham, and One Direction in recent years.

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Mobile Security: Actions Speak Louder than Words

Mobile security is a top concern for IT and business leaders. This guest authored blog series with Dimension Data explores how organizational leaders can work together to mitigate concern and implement clearly defined policies to achieve mobility goals. We are pleased to introduce our guest author Darryl Wilson, Director, Enterprise Mobility for Dimension Data Americas, as the first in this series – Darryl will address how a balanced approach to security can yield better business results. 

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By Guest Contributor Darryl Wilson

Director, Enterprise Mobility for Dimension Data Americas

Darryl Wilson has more than 15 years of experience overseeing large scale network communications projects both from a technical delivery and pre-sales perspective. Wilson’s areas of expertise include unified communications, network performance, troubleshooting and optimization.

 

The evolution to a mobile-centric workforce has been relatively short, thanks to an explosion of innovation and emerging mobile and cloud technologies. Just a few years ago, BYOD was a hot topic of conversation and mobile device management (MDM) solutions offered a simple way to secure an influx of devices and users.

However, today we are seeing that the tactical implementation of MDM solutions is not enough to control a multi-device, multi-vendor, and multi-OS mobility landscape. In fact, most of the companies I work with are using solutions that have not been optimized or customized for today’s ever-changing mobile world. In addition, security concerns have left many organizations feeling like they need to choose between control and truly reaping the business value mobility offers.

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For example, in a recent Dimension Data Secure Mobility Survey Report, 79% say mobility is a top priority for their organization. However, the report indicates that a much smaller segment of those IT leaders’ actions back it up. Seventy-seven percent of those surveyed believe data is the greatest concern pertaining to mobility, yet only 55% have a mobility roadmap in place. If securing company data and successfully implementing a mobile policy is of such importance, why aren’t more IT leaders taking strategic action?

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The Need for a New IT Model: Fast IT and the Convergence of Mobility and Cloud for IoE

Guess what? Convergence is happening again, and it’s happening at a faster pace with more profound implications than I have never seen before.

Those of us who’ve been in the industry a long time have seen convergence happen over the years across various technologies and areas of IT. This time, we’re talking about convergence across the infrastructure—in wired and wireless, in physical and virtual, in collaboration and social, and in on-prem and off-prem resources. Convergence brings together the applications and infrastructure in new and more flexible ways, opening up new opportunities.

Getting this convergence right is a big deal. And it’s a key to becoming an innovative enterprise. It’s clear that if you’re not innovating, you’re going to miss out on opportunities to be strategically valuable to your organization.

Convergence _ Are You Ready for the Future of IT? from Cisco Business Insights

 

This convergence is called different things by different people and firms. IDC calls it “third platform” while Gartner talks about ‘Nexus of Forces.’ In any case, they’re all talking about technologies, such as cloud, mobility, data and network programmability, which are blurring and blending. And in addition, the combination of these technologies is collectively making the Internet of Everything possible.

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