Recently, I spent a week in Asia with clients, partners, and our various teams. One of the most common themes I heard from clients is that the pace of disruption in today’s markets can be overwhelming. Yet, despite the speed and pace of change resulting from todays’ technology forces, most leaders recognized that the disruption also presents opportunity — and that cutting-edge innovation can provide the path to success amidst all the change.
Lately we’ve been looking at a new concept of how ideas constantly collide, combine, and reform, and how the disruption rate varies by industry. It’s an interesting topic and has yielded some fascinating insights. One of the areas we’ve unveiled involves what we call the “Digital Vortex” — and you can read more about it in this post by my partner Martin McPhee.
Out of that swirling, chaotic “Digital Vortex” comes game-changing innovations that upend existing business models and blur industry lines. It’s exciting, yes, but more than a bit unsettling, especially for industry incumbents.
However, I believe that even market incumbents can gain an edge by understanding the nature of the Digital Vortex in which they compete — along with the “combinatorial disruption” that redefines industries by combining and recombining value drivers such as cost, experience, and platform. Read More »
Tags: Cisco, DBTCenter, digital business, digital disruption, Digital transformation, digital vortex, IMD, Internet of Everything, IoE, thought leadership
To see the growing role that technology is playing in law enforcement, all we need to do is turn on the news. From the growing call for police body worn cameras to the lack of physical security surveillance capabilities in an aged correctional facility system, there is an increased demand for law enforcement organizations to respond more quickly and effectively and with greater transparency to crises. In order to improve the collaboration and communication within agencies and with the broader community of public safety officials, Cisco and Verizon have teamed up to create a national public safety collaboration cloud for the eco-system of public safety organizations.
The National Sheriffs’ Association Collaboration Cloud will enable sheriff offices to easily acquire, deploy and communicate using video technology. The Sheriffs will also expand this collaboration to their public safety partners in all 3080 counties of the United States, so law enforcement organizations will be able to allow their personnel to quickly communicate within their own department or with other local, state or federal agencies to conduct their business. Using the cloud, law enforcement organizations can respond more effectively to real-time incidences as they occur and work together on inter-department or inter-agency task forces with ease.
The new cloud based collaboration technology will improve many areas of law enforcement activities, including patrol vehicle applications and drug and gang task force collaboration. The areas of probation and parole will also benefit from this service as they interact with correctional facilities, prosecutors, defense lawyers and the courts.
For example, the collaboration cloud can be used for video meetings and hearings with attorneys, judges and inmates at correctional facilities. This helps law enforcement organizations to significantly reduce transportation and overtime costs for personnel. It can also reduce other public safety risks including reduced movement of incarcerated individuals by enabling legal teams and providers of numerous inmate services to communicate with inmates via video.
The National Sheriffs’ Association Collaboration Cloud will give law enforcement organizations better access to resources to train their personnel on emerging response tactics and mandated training certifications. By equipping training rooms for remote training and accreditation services, organizations will be able to expand their programming significantly. This collaboration cloud also enables real-time communication between patrol cars, emergency operations centers, 911 centers and dispatch locations using a myriad of devices including tablets, smart phones and laptop computers. It opens the pathway of reducing the largest budget number in corrections through the delivery of telehealth in county jails, juvenile detention centers and state prisons.
Overall, the public safety collaboration cloud greatly enhances the ability of local, state and federal public safety organizations to collaborate and work together to preserve and enforce public safety. The National Sheriffs’ Association recognizes the transformative power this collaboration can have on public safety. During their annual conference this past June, the National Sheriffs’ Association Executive Director and CEO Jonathan Thompson thanked Cisco and Verizon for making it possible.
(Click through to see the video on C-SPAN.)
As the demand for technology in public safety grows, Cisco remains committed to working with these organizations as they move into this new technology-driven future. Whether through connected justice initiatives, cybersecurity or collaboration efforts such as the Sheriffs’ Association’s Collaboration Cloud, Cisco is dedicated to improving efficiency across all areas of public safety, harnessing the power of the Internet of Everything (IoE) to transform the eco-system of justice and improve community public safety.
To learn more about how Cisco is leveraging IoE in the justice, public safety and security sectors, click here.
Tags: cloud, collaboration, IoE, law enforcement, Public Safety, video
Co-Written with Usha Andra, Senior Analyst, SP Thought Leadership
For many of us, precious memories are digitally preserved in the form of pictures and videos. How we store and access our favorite photos, clips, songs and other digital content has evolved from hard disks to USB drives and now on to the cloud. And for those of us who have unfortunately dealt with a hard disk crash on our work or personal computers, we are painfully aware of the importance of data backups. Secure data replication and fast retrieval are essential for business productivity and positive consumer experiences.
New challenges (and opportunities) are on the horizon for data transmission, replication and backup based on the global growth and adoption of IoE applications. As the IoE phenomenon connects things that were previously unconnected, it also leads to Read More »
Tags: Cisco, Cisco Global Cloud Index, cisco vni forecast, cloud storage services, datacenters, IoE, IoT, M2M, Service Provider
Banks are experiencing market disruptors attacking from many angles. They’re facing competition not only within the financial services industry, but also from non-traditional banking institutions that are delivering new mortgage lending models and innovative digital services that provide the convenience and personalization consumers want. Unless banks adopt these new models as well, they risk losing customers and revenue to competitors and emerging market disruptors. In this blog, I’ll focus on how banks can implement a digital branch strategy for mortgage lending that enables them to deliver greater value to their customers, improve productivity among their advisors and even increase profitability.
In mortgage lending today, there are common “gaps” where consumers are most likely to abandon the process or go to a competitor. From the consumer’s perspective, acquiring a mortgage is likely the biggest purchase they will ever make. They spend time researching it, getting their finances in order and gathering the necessary documentation. If the consumer visits a bank branch wanting to apply for a mortgage, only to be told that the mortgage specialist is not available right now or to make an appointment for next week, they are likely to walk across the street to a competitor and not come back. Banks are seeing “leakage” in the mortgage lending process as high as 70% in these scenarios. Once a customer has left, only 30% are likely to return. Read More »
Tags: banking, Cisco, collaboration, customer experience, digital, IoE
Bringing Alien Worlds Together in the Internet of Things
In the 1990s, I, like millions of others, read the book Women Are from Venus, Men Are from Mars. This best-seller suggested that the frequent misunderstandings between genders make it seem as though men and women are from different, alien worlds. But it’s not just men and women who appear to be from different planets. Today, every organization that has begun an Internet of Things (IoT) deployment is bumping up against a fundamental disconnect between information technology (IT) and operational technology (OT). In many cases, these two groups are alien to one another—with separate technology stacks, network architectures, protocols, standards, governance models, and organizations.
In the first wave of the Internet, data and technology systems fell solidly in the realm of IT. IT systems focused on the flow of data across an organization, and with a few exceptions, did not get involved in production and logistics environments.
However, in many companies, a parallel organization—commonly called operational technology —has grown up to monitor and control devices and processes that act in real time on physical operational systems, such as assembly lines, electricity distribution networks, oil production facilities, and a host of others. Read More »
Tags: Cisco, ethernet, Internet of Everything, internet of things, IoE, IoT, IT-OT convergence, Maciej Kranz, open standards, operational technology, Rockwell, thought leadership