If it seems as if the roles of chief information officer (CIO) and chief diversity officer (CDO) rarely overlap, think again. In today’s hypercompetitive — and hyperconnected — global marketplace, inclusion, collaboration, and technology are merging as essential drivers of innovation and business success. And the relationship between the CIO and CDO may never be the same.
Indeed, fostering a policy of inclusion and diversity in your organization isn’t just the right thing to do; increasingly, it is also the profitable thing to do. And, it’s a clear business imperative, since great ideas come from all corners — and levels — of the organization.
In a Cisco survey of 7,500 companies, 93 percent of enterprises with a formal policy of inclusion reported that their collaboration technology investments outperformed their business value expectations. That’s just one example of the inclusion/diversity/value equation at work.
The next wave of the Internet is driving the most disruptive change in history. Powered by mobile devices and apps—collaboration technologies that seamlessly allow people to work across multiple video and mobile devices—people are using technology to share ideas and opinions, and to reach the people and resources they need at any given moment. For the young Millennials who have grown up with the Internet, life flows seamlessly between the physical and virtual worlds. For professionals and executives, the Rolodex file of old has transformed into an online network for real-time, multi-person, topic-focused collaboration, not just as individuals but also in their enterprises.
The Internet of Everything (IoE) is accelerating this trend, creating real business value through the networked connection of people, process, data, and things. Earlier this year, Cisco® research identified $14.4 trillion in Value at Stake for the private sector that will be created or migrated among companies in the IoE economy over the next decade. Collaboration, video, and mobility will contribute 55 percent of this value—or $7.9 trillion in private sector Value at Stake by 2022.
Large global organizations are using collaboration, video, and mobility technologies to reach across time zones and organizational borders to spur innovation, solve complex problems, accelerate business processes, and reduce travel costs. These companies are investing in collaboration solutions because they can see direct benefits to their business—both in growing their top-line revenues and reducing costs to improve profitability.
In a recent survey by Forbes, more than 90 percent of respondents at companies that lead in collaboration technology adoption said that pervasive and extensive collaboration generates profound or disruptive innovation and enables efficient business processes. More than three-quarters of respondents agreed that collaboration accelerates business results and creates a competitive advantage.
Throughout 2013, I’ve had the opportunity to meet with services provider leaders from around the globe. Whether they are large or small, focused on consumer services or business, or engaged in video or mobility, their ambitions are very much in line with our strategy: To help them monetize and optimize their networks, while accelerating their ability to deliver their services.
Monetize: From innovative new managed security services, to video, cloud and new machine driven (M2M) services to enable the Internet of Everything (IoE), there are a number of new incremental revenue opportunities for service providers which sit at the very center of these trends estimated at over $2.9 Trillion over the next 10 years.
Optimize: Delivery of these new services has to be less than the cost to deploy and operate them. At the end of the day, the SP is a business, and, as all businesses, they need to be profitable. New ways to deliver these services as economically as possible are key to their success.
Accelerate: In this dynamic marketplace, service providers need to move quickly to seize these new opportunities. Gone are the days when service rollouts can take months or quarters Instead, they need to operate at “web speed” shortening the time to provision new services from months to minutes and do it in a cost-effective way. Read More »
In my recent post, “The Internet of Everything’s Impact on Hospitality”, I discussed how the Internet of Everything (IoE) is currently transforming the hospitality industry to more effectively enhance the guest experience while ensuring operational efficiencies and sustainability for hoteliers.
As we continue to move into a new age of mobile and connected things, IoE presents a number of advantages for hoteliers, increasing business value as well as securing customer loyalty through enhanced guest experiences. Hotels that leverage IoE capabilities are made possible through technologies such as Wi-Fi-enabled RFID sensors and Bluetooth LE.
As my colleague Jim Grubb points out, the IoE itself is no longer a prediction in-and-of-itself. The joining of people, process, data and things to transform information into actions and create new capabilities, richer experiences and unprecedented opportunities is already a global reality. Just how IoE impacts our economies and industries —including what many believe to be an American Manufacturing Renaissance— is what remains for our collective imaginations, innovations and entrepreneurial ingenuity.
To gain some insights and guidance on manufacturing movements, I turn to industry analyst expertise. Bob Parker, IDC Group Vice President, last week hosted the IDC Manufacturing Insights 2014 Predictions: Worldwide Manufacturing, one in a series of annual web conferences where IDC analysts share their industry outlook for the upcoming year in the form of a Top 10 Predictions. Below, I provide a recap of what Bob and his team had to say about global IT investment trends and business initiatives relating to key process areas within manufacturing, along with my contentions around the impact of IoE on the manufacturing economy and why I believe we will see a growth inflection in the industry next year. Read More »