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The Internet of Things Accelerates Innovation and Value Creation for Manufacturers

I wasn’t around during the Industrial Revolution, but I can’t help but think that today is an even more interesting time to be in manufacturing. I’m happy to be participating this week in the annual Rockwell Automation Fair, where it seems we can see the Internet of Things (IoT) evolving in real time.

Perhaps no other industry is being disrupted by technology more than manufacturing. As manufacturers digitize their businesses, operational complexity increases and competitive pressure builds—driving the need for faster innovation, quicker time to market, and more efficient processes. Those who can’t keep up are left behind. Read More »

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The Future Knowledge Worker

In this guest blog, Jacob Morgan, author, speaker and futurist, shares his vision for how the Internet of Everything will shape the day-to-day lives of future knowledge workers.

As evidenced by the results of Cisco's 2014 Connected World Technology Report, the future of work will be more collaborative than ever before. As a result, the typical day of tomorrow’s knowledge worker will be dramatically different than it is today.

Consider this early morning scenario:

6:30 a.m. - Most of us today wake up to an alarm clock. But imagine your alarm clock is connected to your coffee maker that automatically starts brewing your coffee and is is connected to your car, which tells you when you need to leave for work based on traffic patterns and weather as you pour your first cup. Read More »

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Context…Not Content…Is King : How Mobility Is Accelerating Innovation in an IoE World

We’ve learned a lot since releasing our original research on the Internet of Everything (IoE) at the end of 2012. I created a top-10 countdown style review of these learnings, however, today, I’m jumping right to #1 (sorry David Letterman). Here it is: #1 – Context…not content…is king.

Same Person, Different Customer

I was recently on a business trip to the Middle East. Just before boarding, I realized I left my headphones at the hotel. Not wanting to be on a 10-hour flight without them, I ran to the electronics vending machine I saw on the way to my gate. Without regard to price, I purchased the headphones I wanted and headed to the gate.

Now, contrast this event to when I originally purchased the now-lost headphones. I went to Amazon.com. After reading the description and reviews, and doing some additional online research to make sure I was receiving the best price, I placed my order and waited two days for the package to arrive. Read More »

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Now’s the Time to Deploy Wireless in the Factory

tony shakib connected factory banner pic

Since manufacturers around the globe constantly have to adapt to ever shifting market conditions, any technology that lends a competitive advantage can be a game changer. Implementing wireless on the factory floor can be just that. And our announcement with Rockwell Automation this week at Automation Fair, will make this a no-brainer. The announcement covered enhancements to our joint architecture with Rockwell Automation called the Converged Plantwide Ethernet (CPwE). The Cisco branded version, called Connected Factory, is a portfolio of validated, proven architectures, capabilities and market-leading technologies and services for industrial markets. Factory Wireless is the latest solution offering in this portfolio and delivers unified wireless for industrial applications. Read More »

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Connected Contact Centers in the Era of the Internet of Everything

November 18, 2014 at 1:38 pm PST

The contact center came into being nearly 25 years ago and is now the de facto communication channel for organizations to connect with their customers. A lot has changed since then. And there’s much more change to come with mobility, big data, collaboration, and the Internet of Everything making their collective mark on the user experience.

Recently Paul Stockford, founder and chief analyst of Saddletree Research, and I discussed the evolution of the contact center and our predictions for what’s next. You can listen to the Future of IT podcast episode via iTunes.

Our top predictions: Read More »

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