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Insurance and Customer Experience: The Search for a New Equilibrium

Authors: Luis Martinez and Jeff Tumpowsky

Customers of insurance companies have been relying on the adage Uberrimae Fidei (Utmost good faith) since the first contract was written in 2100 B.C. within “The Code of Hammurabi” (ref.), meaning that when something goes wrong (accident, illness, death, etc.), the company they have been paying premiums to will take care of a customer’s claim, process a claim and pay the insured some form of reparation financially or otherwise to make the customer “whole.”

The equilibrium of the equation remains “stable” for the insurance company as long as the pool of premiums exceeds total losses and for the customer, claims are paid in a timely manner and service is sufficient. However, technological advancements have increased the average customer’s expectations. The Internet and mobile devices, as an extension, have granted consumers access to endless amounts of data about products, opinions of those products, and experiences with those products. The game has changed. Read More »

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Rocky Mountains High On Data Virtualization

I recently returned from my seventh annual Boulder BI Brain Trust presentation. The BBBT as everyone likes to call it, is unique in the business intelligence, data and analytics industry.

Since 2006, the BBBT has advanced this industry by organizing half-day vendor presentations to their over 140 members.  During these presentations, vendors such as the Cisco’s Data and Analytics organization, update BBBT members on new strategies, evolving technologies, customer adoption and more.  In return the vendors get valuable feedback from the BBBT’s global network of analysts, consultants and academics.

Cisco’s Expanded Data and Analytics Portfolio

Mike Flannagan, General Manager of Cisco’s Data and Analytics Business Group, led off this year by identifying four key trends creating new business opportunities for our customers, as well as disrupting their traditional data management approaches.

  1. Increased speed of business and rising customer expectations
  2. Data is the new competitive battlefield
  3. Data is increasingly distributed
  4. Data at the edge volumes are extreme

Mike then discussed the coming together of Cisco’s data and analytics portfolio over the past year in order to comprehensively address these trends. These solutions include:

  • Cisco Data Virtualization, added to the portfolio a year ago when Cisco acquired Composite Software.
  • Cisco Prime Analytics, the former Truviso products.
  • Cisco Data In Motion, from the TigerMe acquisition.
  • Cisco Connected Analytics, a set of packaged analytics applications targeted for specific market segments including retail, healthcare, service provider, city infrastructure, call center, and more.

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Billions of Devices Generating Even Bigger Data

Following Mike, Jim Green, CTO for Mike’s group, discussed the data and analytic implications that will result as 30 billion additional devices connect over the network within then next five years.

The business outcome and analytics opportunities from these devices are endless.  However the data volumes generated will make even today’s big data seem small. And how all these come together in an already complex data landscape is an Internet of Everything challenge everyone will soon face.

Data Virtualization Advances

Kevin Ott, General Manager of the Data Virtualization Business Unit, and I closed out this year’s BBBT with updates on data virtualization market dynamics, customer adoption trends and our product strategy for maintaining product leadership in this increasingly important foundation technology.  Join us at Data Virtualization Day on October 1, 2014, in New York City where Cisco, our customers and prominent analysts will share more on these topics.  Sign up soon as space is limited. #DVDNYC

Gain a BBBT Insider’s View

Check out these three sources to gain an insider’s view on Cisco’s BBBT presentation:

  • Listen to Mike Flannagan and Jim Green’s podcast with BBBT co-founder Claudia Imhoff.
  • Read acknowledged data warehousing pioneer and BBBT member, Barry Devlin’s blog.
  • Review over 100 tweets from BBBT members by filtering on #BBBT.

Learn More

To learn more about Cisco Data Virtualization, check out our page

Join the Conversation

Follow us @CiscoDataVirt.

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Cisco Partner Weekly Rewind – August 8, 2014

August 8, 2014 at 8:25 am PST

Partner-Weekly-Rewind-v2Each week, we’ll highlight the most important Cisco partner news and stories, as well as point you to important, Cisco-related partner content you may have missed along the way. Here’s what you might have missed this week:

Off the Top

Sherri Liebo continued her series on marketing superheroes this week with a look at Super Voice: The power to reach millions at the same time.

This week’s entry is near and dear to us here in Cisco partner social media, since it is all about delivering timely, relevant and compelling content across multiple channels using websites, social media and digital publications turns each customer contact into part of an ongoing conversation. Well that’s right up our alley here on the partner blog!

Be sure to check out the latest from Sherri and let us know what you think, and what you’d like to hear from her in the future.

John Chambers Featured in CRN

We saw a top story on CRN post this week, about, among other things, John Chamber’s long run as Cisco CEO, Cisco’s focus on software defined networking (SDN), the focus on selling business outcomes, software in general and cloud.

The story Chambers Preps Cisco For Toughest Transition Yet is featured alongside two other supplemental pieces, 30 Tough Questions For Cisco’s John Chambers and another article, Cisco Puts Software On The Front Burner.

These three articles contain a wealth of information for Cisco customers and partners. I highly recommend giving them a read. Read More »

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Top Coders Win Cisco CMX Mobility Challenge

Over 30 registrants competed in an online global Cisco developer challenge to use the CMX Mobility Services API and CMX in a new app using a simulated environment for a meeting host to automatically launch a WebEx conference, based on the location of the conference room where the meeting is scheduled.  Guidance was provided in a previous blog post, which you too can use to develop innovative applications to create your own Connected Mobile Experience.

topcoder

Numerous impressive submissions demonstrated how straightforward it was to create a new mobile application using the CMX APIs and SDK.  The winning entries submitted code, a video demo, and a read me file, which together conveyed their work using real-time location updates to trigger a context-aware push notification.

First place entry from a brand new TopCoder member “gitsIndonesia” received a check for $1500. It included very clean Android Java code which was well-designed and easy to follow, while applying object-oriented practices. It provided a great example of how to build a new location app from the ground up using the CMX APIs with no changes required for the server simulator since the client (the app) was used for location polling. Read More »

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The #InternetOfEverything Machine and What it Means to the World

Typically art and technology make strange bedfellows. But the Internet of Everything Machine at Cisco Live San Francisco in June was undeniably one of the coolest interactive installations I’ve seen at a conference. The exhibit simulated an attendee’s journey through a city connected by real-time data, so each visitor got a unique and personalized digital city experience. More importantly, it demonstrated how the Internet of Everything will help a city run more efficiently and the positive impact that can have on citizens.

From streetlights that turn themselves off to save energy and recycling bins that communicate when they’re full, to self-adjusting traffic lights that prevent traffic jams and smart luggage that tracks itself – the possibilities are endless.

The Internet of Everything Machine was a temporary exhibit at Cisco Live, but the Internet of Everything is becoming our reality. While it is certain to shape our future, it’s also in action today. The Internet of Everything (IoE) is not a tangible item. Rather, it is the connections between people, process, data and things that create more valuable and relevant experiences than any of us could have ever imagined before.

Ioe Machine Erica Schroeder 8.7.14

Many elements that make up the Internet of Everything are not new and each can function independently. But, the true power of the Internet of Everything lies in all of them working together to create richer experiences and economic opportunities for everyone – businesses, individuals and even countries.

For example, a recent economic analysis estimates the Internet of Everything represents a $19 trillion opportunity for public and private sector organizations over the next decade. This occurs from cost savings, productivity gains, new revenue and improved citizen, worker and consumer experiences.

The Internet of Everything makes our everyday lives more convenient. Our ability to make payments from our smart devices, a store associate using a hand-held device to expedite checkouts and even one day riding in a self-driving car are all innovations made possible by the Internet of Everything.

The Internet of Everything Machine gave Cisco Live attendees a glimpse into a concept city that could run seamlessly with the Internet of Everything. And all over the world, corporations, municipal agencies and individuals have used it to improve their operations and even their health:

  • In Dubai, one of the world’s fastest-growing and cosmopolitan cities, cranes that swing too close to one another are halted by an Internet-connected system, safeguarding a network of 37 cranes and 5,000 workers near the world’s tallest buildings.
  • Though many of its operations take place deep inside mountains, Dundee Precious Metals utilizes WiFi-enabled vehicles, haulers and crushers and above-ground command centers to capture real-time data, resulting in a cost-savings of $2.5 million and production increase of 400%.
  • Wearables have made great strides in improving healthcare and have the potential to save lives when seconds count. Already, 21% of Americans use wearable devices to help track health data. What’s even more exciting for the medical field and patient care is that wearables can be outfitted with technology that allows them to communicate with doctors and other healthcare professionals directly. A Band-Aid that indicates if a wound is healed, skin patch wireless blood glucose monitors and systems that sound an alert when it’s time to refill a prescription are all possible through the Internet of Everything.
  • New York, a burgeoning “Smart City” has partnered with City 24x7 to make public communications available to anyone, anytime, anywhere with their Smart Screens. These screens are interactive and highly-visible in area train stations, malls and sport facilities and transmit offers, services and area information in real-time. And, they can be accessed via smartphones, tablets and laptops!

Through these few examples it’s easy to see that the Internet of Everything’s societal and enterprise advances are making a real impact. The Internet of Everything is changing everything about the way we live and the ways we can live. There will be challenges, but as John Chambers noted, overcoming them will take precedence, because the benefits are far too great to ignore.

Dream big – what are some of the innovations you’d like to see the Internet of Everything make possible? What does your City of Tomorrow look like? We want to know what examples of the Internet of Everything you see in your own City of Tomorrow – your neighborhood! Join the conversation online by tagging your photo and video examples with #InternetOfEverything and #CityOfTomorrow.

Be sure to follow @CiscoIoE on Twitter and join the conversation, #InternetOfEverything and #CityOfTomorrow.

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