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Cisco’s Software Strategy and Cisco ONE Offering: Helping Rewrite the Rules of IT

Customers’ expectations have never been higher. They want choice and flexibility. They require intelligent networks and infrastructure that’s intuitive, secure, easy to use and manage, and able to adapt to the specific requirements of their applications.

Today we’re excited to announce Cisco ONE Software, which offers a simplified solution to the most relevant, frequently-used customer scenarios in the data center, wide area network and local access networks. Cisco ONE is a big deal, and it’s an important piece of our larger software strategy in a world where value is increasingly delivered to customers through software.

Think about the technology disruptions and market transitions our customers are experiencing today. Cloud, virtualization, big data, software-defined networking, software-as-a-service (SaaS), the Internet of Everything – software is the enabling mechanism at the heart of each. In recent years, software has played an increasingly key role in our technology and solutions. Today, we are the fifth-largest software company in terms of software revenues, and the third-largest SaaS provider.

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Cloud Managed Networking is the “Easy Button” for the Network

Let me start with a few ideas that should be pretty uncontroversial:

  • Digitization is transforming even the most old-school industries. Who would have thought the taxi cab business would get turned on its head by an app?
  • The old way of doing IT—where every company builds and maintains its own vast infrastructure—is going to change. For decades, survey after survey has said that companies spend 70 or 80 percent of their IT resources just to keep the lights on.
  • Companies want to shift their IT risk onto IT companies. They want to press the proverbial “big red ‘easy’ button” on their networks so they just work.

Cisco Meraki Cloud misconceptions 800x800 v2 (2)

Cisco is taking a giant step in that direction with Cisco-Meraki cloud managed IT. The idea—which should be pretty uncontroversial—is to make the network as easy to operate as your iPhone.

When Cisco acquired Meraki a couple of years ago, people thought of it as a company that supplied wireless networks to midsized businesses. But it’s never been just about Wi-Fi or small and medium-sized businesses.

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Summary: Drive Customer Engagement with Analytics and Insights – the Next Wave of CMX Innovation

CES and NRF kicked off 2015 with a bang, and as usual, showed us that there is no shortage of gadgets and dashboards to help businesses solve their every need.

From an IT perspective, choosing the right tools to solve each technology challenge should involve a full evaluation the merits of feature sets, while balancing the (rapidly shrinking) budget. But the business doesn’t wait – IT is flanked by consumer-mindset-driven employees and visionary execs eager to stay on top of buzz words like Big Data and Analytics.

Not coincidentally, we’re witnessing IT budgets shift over to Line of Business (LoB), a clear nod towards the business relevance of digital engagement.

In fact, 44% of mobility initiatives are now either completely funded or jointly funded by Line of Business (LoB) leaders.

This is a great opportunity for IT to align with LoB interests and drive programs that allow LoB and IT to successfully deliver business outcomes together using technology.

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The Next Wave of CMX: Location Innovation, Scalability, and User-centric Analytics for Better Customer Engagement

Technology is a funny thing: it enthralls some, mystifies others. As evidenced by CES and NRF, there is no shortage of gadgets and dashboards these days to help businesses solve their every need. And it just keeps coming.

From an IT perspective, choosing the right tools to solve each technology challenge should involve a full evaluation the merits of feature sets, while balancing the (rapidly shrinking) budget.

But how often is IT allowed to do that anymore? Truth is, the business doesn’t wait. Flanked by consumer-mindset-driven employees insisting on using any tools that suit their fancy (hello, Shadow IT) and visionary execs eager to stay on top of visionary buzz words like Big Data and Analytics, IT often feels squeezed out from getting a seat at the table when driving the business.

The industry is witnessing a shift in IT budgets being moved over to LoB, a clear nod towards the business relevance of digital engagement.

In fact, 44% of mobility initiatives are now either completely funded or jointly funded by Line of Business (LoB) leaders.

Mobility is key. This is a great opportunity for IT to strategize and align to LoB interests to drive programs that allow LoB and IT to win together and successfully deliver business outcomes using technology.

Cisco’s Connected Mobile Experiences (CMX) sits at this sweet spot where the network, traditionally owned by IT, can help LoB with their painpoints: data analytics on customer behavior, statistics for operational optimization, and even customer engagement opportunities. To learn more about how this works, visit cisco.com/go/cmx.

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Delivering Business Solutions with Connected Analytics

“Give me a place to stand and with a lever I will move the earth.” That is a quote more than 2,000 years old by Greek mathematician and astronomer, Archimedes. Fast forward to today’s technology-enabled world and I believe that connected data analytics is that lever and Cisco is the ideal place to stand. Through the Internet of Everything (IoE) — the networked connection of people, process, data, and things — massive business opportunities are available and become more salient with each passing day.

According to the annual IDC Digital Universe study, in a mere five years, about 1.7 megabytes of new information will be created every second for each human being on the planet. Yet, incredibly, nearly 99.5 percent of data (currently) is not analyzed and therefore not effectively utilized nor monetized. Because of the tidal wave of data, new analytical strategies are required. Most data are widely distributed, have a brief shelf life of usability, or are just too large to move efficiently. Today’s businesses require solutions that enable near real-time analysis to turn data into insight and actionable strategies.

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