Imagine running a call center where all of your phones rang for a single call and your operators had to roshambo to decide who would answer. Pure chaos, right? Well, that describes the situation Wayfair (formerly CSN Stores) was in before INX (recently acquired by Presidio) stepped in to upgrade and enhance their networking capabilities. (Okay, maybe without the roshambo part, but still chaotic nonetheless.)
Wayfair is the largest online retailer in the home goods space. As they grew from a two-person company to one with 800 employees, they looked to INX to provide various network solutions—from expanding their older VoIP-based telephony solution to designing and implementing a scalable Cisco Unified Communications/Collaboration Solution.
Wayfair Co-founder and Chairman Steve Conine says, “We really needed to upgrade to a system that had much more sophisticated routing and better tie-in with our call order system. Having the ability to take advantage of some of the Cisco wireless phone technology for the operators on the floor and the warehouse has been pretty neat.”
Steve also gives glowing reviews of INX. “Over the years, working with INX, they’ve really become a trusted advisor to our IT operations group.”
But INX didn’t become Wayfair’s trusted advisor overnight. Watch as Steve shares why INX continues to be a group he relies on when it comes to providing network solutions.
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Tags: Cisco, collaboration, INX, partner, UC, unified communications, Wayfair
Know it, use it, sell it. That’s going to be my new motto this year. The idea behind this credo is that before you sell a product, you have to know the product inside out and use it day-to-day–only then can you truly understand what your customers need and want.
In this episode of Partner Update, we learn how one Cisco partner fully embraces this motto in its hosted UCS practice and how this is impacting their sales.
We also cover Cisco switching innovations, a new ad campaign to reach customers, a pop quiz, partner tools for success in 2012, powering up connected grids, building a bulletproof networks for gamers, how to rock the Cius, and more.
Tune in and get all of your Cisco partner news, in less than five short minutes.
For a full transcript of what we covered, including links and time stamps so you can easily find information, keep reading. Read More »
Tags: built for the network, Cisco, Cius, connected grid, Neutral Tandem, nexus IS, partner, partner update
Let’s face it: Providing quantifiable value and cost savings while convincing customers of their return on investment, can often make or break a deal. However, the advent of architecture-based solutions and the increasing need for consultative services are helping drive partners’ success and growth. But in the negotiation phase, how can partners think creatively to help provide analysis and assessments to customers?
As you look for new revenue opportunities, what helps propel you ahead of the pack and helps differentiate you from the competition?
Cisco Gold partner Presidio completed an RFP for Tyler Independent School District in Texas and was competing for the business with another solutions provider. What helped to win Tyler’s trust was the ROI analysis they shared with the district’s superintendent.
Tyler Independent School District has 18,000 students, but only had a 4:1 student to desktop ratio. Additionally, thousands of the district’s PCs were seven, eight, or nine years old – completely incapable of running Windows 7 or new applications. IT was struggling to keep up with management and maintenance issues, as well as security challenges. Additionally, the district wanted to enable a BYOPC (bring your own PC) policy but lacked the equipment, tools, and bandwidth to do so.
So how did Presidio solve the district’s IT problems and save the schools money, too? Read More »
Tags: Cisco, IT, partner, presidio networks, school, UCS, virtualization
Do your customers talk about optimizing team performance? Do they struggle with new ways to increase their competitive edge? Are they looking for ways to scale their most precious resources? Then it’s time for you to step up as your customers’ collaboration expert.
Collaboration will be the business opportunity of the decade, and partners who can help move their customers through this transition will see their revenue grow. But you have to be able to speak the language of collaboration and understand its true meaning in a connected world.
But how do you learn and embrace this new language?
A new book provides the lowdown you need to share how improved collaboration represents the best opportunity for business leaders to tap the full range of talents of their people, move with greater speed and flexibility, and compete to win over the next decade.
That new book is called, The Collaboration Imperative: Executive Strategies for Unlocking Your Organization’s True Potential. Cisco’s very own Carl Wiese, SVP Global Collaboration Sales, and Ron Ricci, VP Corporate Positioning, wrote this book for business leaders in all industries around the world and to help our partners have a new conversation with customers.
Find out more about what’s inside the book and how you can buy it for a special partner discounted rate.
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Tags: channel partners, Cisco, collaboration, collaboration-imperative
In today’s economic climate, a value-conscious shopper may look to wholesalers such as Costco to stock up on household goods. I frequently find myself at Costco versus specialty stores, because I know I can get the same high-quality olive oil at a fraction of the price.
And when you switch out the olive oil for network solutions, the concept remains the same.
Earlier this week, I shared a blog post about Nexus IS’ experience with wholesaler Neutral Tandem’s Cisco Hosted Collaboration Solution (HCS) proof-of-concept trial. We got to hear the VAR’s side of the story, but I knew you’d want to know more. So I checked in with Ian Neale, Neutral Tandem’s VP of Product Marketing, and asked him to give me an insider’s look at his company’s wholesale model.
What I really wanted to find out was what our partners could expect when working with them, and, more important, how they can help partners increase their revenue opportunities. Want to know what I learned? Read More »
Tags: Cisco, HCS, Hosted Collaboration Solution, Neutral Tandem, partner, VAR, wholesale