Defining Managed Services and Cloud Computing Managed Services is traditionally understood to be the practice of having a third party Service Provider – also known as a Managed Services Provider (MSP), take over the IT operations management
“No-Ops” for Developers and “No-Dev” for IT Ops Analysts agree that IT is in the midst of a major transformation. Based on the results of latest Gartner enterprise IT buying behavior survey, the majority of spending is going towards
Last week, Gartner published their Top 10 cloud security predictions for 2016. They predict that “by 2020, one third of successful attacks experienced by enterprises will be on their shadow IT resources.” As Gartner rightly points out, the reality is
Forget trying to offer cost savings, you need to meet your customers where they are today, not where they were two years ago. And that means helping them solve a wider range of business problems. Just a few years ago, cloud services were all about
If you’ve been curious about location services, but always assumed it was complicated to deploy, too technical for non-IT folks, too expensive, or all of the above, hear me out. Perhaps you run a public-facing organization – maybe it’s a retail mall
You can think of collaboration tools—messaging, meetings, calling—as the central nervous system of the modern organization. But traditional collaboration platforms, with their disparate applications, interfaces, and delivery models, have often been
In today’s world of digital disruption, the customer experience is king and end-users are becoming sovereign decision makers who select their own portfolios of collaboration and content sharing SaaS tools. This pattern is driving tremendous innovation
If you are a Business to Consumer (B2C) enterprise, you want to know more about the visitors in your venue, how long they stay and what they do in the venue. These insights can help you create more relevant customer engagements, maximize promotional
Software testing. For a long time, software testing was one of those dark alleys of the software development process. Often ignored, considered as an afterthought, and staffed by “someone else” who did an important job but was outside of the core
