Cisco Spark

3 min read

The upcoming launch at Cisco is a little more personal for me than most launches. Alan Kay, Doug Engelbart and Steve Jobs have inspired me since I started designing collaboration products 12 years ago. This launch continues the journey they began.

2 min read

Customer interaction is getting personal. The new era points to a concierge customer-service experience via video, allowing much more intimate and rich conversations. Contact centers have an enduring business requirement to capture and analyze customer interactions for quality, training, satisfaction rates, and such. Businesses need a way to capture video interactions and derive value from deeper analytics.

2 min read

For great products to take off, it takes the right timing of two forces coming together: psychology and technology. That same combination has not been available for teams in the workplace. The collaboration industry has been taking small steps toward this intersection of technology and psychology for a long time. Register to watch live on January 24 as we make the leap.

3 min read

We're all bombarded predictions from so-called experts. But who do you trust? I believe it's important to have a strong track record. Our predictions for 2016 were on point and there’s more on the horizon. My team and I put together five predictions for Customer Care in 2017.

3 min read

Cisco Spark is Cisco’s next-generation collaboration platform. More simply, it’s a place where teams get stuff done. Our Cisco Spark Evangelist answers some of the most frequently asked questions about the product and how to get the most from it.

2 min read

Rowan Trollope announced Cisco Spark Depot. This latest expansion of the Cisco Spark platform delivers an ever-growing catalog of integrations and bots for users and business of all sizes. Not only can you discover new apps in Cisco Spark Depot every week, it’s a place where you can publish your creations. And all Cisco Spark users can have access to them.

3 min read

From a musical perspective, Spark Meetings has enabled the Operation Encore team to collaborate on songs and rehearse via video conferencing. Now, with the song edits finished, attention needs to shift to finalizing the CD artwork and coordinating logistics for the upcoming CD release event in November.

1 min read

The acquisition of Worklife underlines how important productive meetings are in today’s world. If that sounds like a natural fit for WebEx and Cisco Spark, it is. Worklife expands beyond the now – the in-meeting experience – to pre- and post-meeting capabilities like agendas, templates, notes, co-editing, tasks, and meeting previews.

1 min read

I’m pleased to announce the acquisition of Heroik Labs, Inc. doing business as Worklife. Worklife is a privately-held company based in San Francisco, CA that provides software to improve meeting productivity. Worklife’s mission is to help teams be prepared and informed so they can run highly effective meetings. Their application enables people to be more […]