Get faster and smarter with AI-powered Services. Discover the latest news, expert thought-leadership, and emerging trends on our blog
The CX Customer Hero Awards celebrate our customers – the changemakers, innovators, and discoverers who have achieved industry-leading and transformational outcomes for their businesses.
For more than a year now, organizations have been under relentless pressure to recover, transform, and grow. Even the most digitally savvy CIOs have faced daunting IT challenges, from non-stop cyberattacks and an intensifying skills gap to legacy IT
Access to talent is crucial as business priorities continue to shift and evolve. New Business Critical Services offerings help connect customers with the right talent, at the right time.
Cisco Live Global 2021 kicks off in two weeks, in all regions. Cisco Customer Experience (CX) is showing up in 2 live broadcast keynotes, 48+ hours of technical broadcast content, 150 + anytime sessions, and in even more opportunities to engage
Have you ever juggled technical debt reduction with feature development? Come join us in a discussion for a way to manage cleanup.
As the world becomes increasingly digital, how do we enable our partners to support customers with their digital transformation journey? BT, one of our first global partners to adopt the CX Lifecycle model, provides a shining example.
Steve Cox and I sat down with CX Guru Steve Walker to talk about overcoming barriers within a company to make customer experience programs more effective. Read what we discussed.
When the playbook is unwritten, the team becomes even more important. Excellence is not preferred, it’s expected. Here’s what 2020 taught us about the need for a differentiated customer experience.
Half of what college freshmen learn today will be superfluous when they graduate. We all have to transform. Here’s what Cisco has learned.
