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As the world becomes increasingly digital, how do we enable our partners to support customers with their digital transformation journey? BT, one of our first global partners to adopt the CX Lifecycle model, provides a shining example.
Steve Cox and I sat down with CX Guru Steve Walker to talk about overcoming barriers within a company to make customer experience programs more effective. Read what we discussed.
When the playbook is unwritten, the team becomes even more important. Excellence is not preferred, it’s expected. Here’s what 2020 taught us about the need for a differentiated customer experience.
Half of what college freshmen learn today will be superfluous when they graduate. We all have to transform. Here’s what Cisco has learned.
In unpredictable times, organizations that invest in resilient, adaptive, and transformative IT are in the best position to stay ahead of the unexpected. Learn about the keys to surviving and thriving in this new reality.
Recently, at Partner Summit Digital, where the theme was Future Ready, we had the opportunity to share our newest CX innovations and strategies in a virtual partner event unlike any other in Cisco’s history. Here are the important takeaways that
Organizations must remain constantly alert to detect and defend against the latest cybersecurity threats. Taking basic protection steps can go a long way in reducing vulnerabilities.
CX is entering year two of a transformation that includes the adoption of Agile processes across a large global team. Agile is being mapped to business processes, engineering processes, and onwards. Though there are benefits, software development and
Today is CX Day. How does Cisco Customer Experience (CX) fuel success for our customers, especially during a pandemic? We asked Tony Colon, SVP of CX Engineering & Product Incubation, about Cisco’s accelerated digital transformation and new ways of
