IDC Insights: What’s Next for Intelligent Technical Support?
In its recent study sponsored by Cisco, IDC reveals the true differentiator in the AI era is intelligent support. Surbhi Kaul shares how Cisco IQ meets the moment.
AI-powered Support
Cisco Services – Global Innovations, European Commitment
At Cisco Live San Diego 2025, Liz Centoni, EVP and Chief Customer Experience Officer, announced that Cisco Support and Professional services were moving beyond break-fix and reactive to personalized, proactive, and predictive experiences, noting that “Traditional service and support models simply cannot keep up with the demands of today’s AI-powered world.” At Cisco Partner Summit […]
Introducing Repeatable Branch Deployments and Operations with Branch as Code
With Unified Branch you now have the option to include Branch as Code (BaC), an automation toolkit that empowers organizations to standardize, automate, and scale branch network deployments and operations.
The origins, impact and future of AI Agents: A conversation with David White
One of Cisco’s Distinguished Engineers shares a rare look into the thinking that led to AI Agents and a glimpse into our AGI future.