What We’re Announcing at Cisco Live. And Why It Couldn’t Wait.
Learn how new Cisco IQ innovations shed light into the dark spaces of your environment to ensure your operating and security models keep pace with machine-speed threats.
Liz Centoni
Executive Vice President
Chief Customer Experience Officer
Articles
Cisco IQ Is Generally Available. Here’s What That Actually Means.
Cisco IQ is here! We’re fusing 40 years of human expertise with agentic intelligence to help IT leaders move from reactive firefighting to proactive, predictive success.
Agentic AI and the future of customer experience
Agentic CX isn’t coming, it’s here. The 2025 Cisco AI Readiness Index shows the tremendous potential and real challenges organizations face as they race to capture its power.
Cisco IQ: Redefining customer experience while driving partner value
Introducing Cisco IQ, a unified, AI-powered interface designed to reimagine the customer journey by delivering clarity, control, and proactive and personalized support that keeps pace with AI-driven business.
Agentic AI Poised to Handle 68% of Customer Service and Support Interactions by 2028
New Cisco Research Reveals Overwhelming Demand for Agentic AI to Transform the Way Technology Vendors Deliver Customer Experience With agentic AI reaching a new level of maturity, we’re closer than ever to solving some of the most persistent customer pain points in enterprise environments. For instance, a significant share of network issues stem from misconfiguration, […]
20/25 Vision: A Clear Look at the Technology Trends that will Define 2025
Every year, I take time to think deeply about which technology trends will truly shape the year to come. As we stand on the cusp of 2025, the technology landscape is marked by economic and geopolitical uncertainty, tectonic shifts in consumer behavior, an expanding digital ecosystem, and intense pressure for businesses to adopt and integrate AI into their core operations. To compete in an environment like this one, business leaders must be able to differentiate between fleeting hype and the technologies that will drive lasting change
The power of the platform: Observability takes a seat at the boardroom table
Digital experience is the new boardroom KPI in a world where visibility and insight into application performance are now seen as critical to executives
(20)24 x 7 Tech Trends: AI Readiness, Adoption and Integration
In just the past year, AI’s impact accelerated in startling ways. Many businesses are struggling to keep up, so Cisco is highlighting seven tech trends we expect to see in 2024 — and AI is integral across them all. Explore the novel ways in which you can leverage AI to unlock access, create business agility and deliver exceptional experiences.
Innovation and partnership for the AI journey ahead
Artificial intelligence is fundamentally changing our world. Cisco's Global AI Readiness survey explains how to be prepared. Learn how Cisco can help you prepare your business.