Vibrant Ecosystem of Partners Enable New, Extensible Observability Use Cases to Drive and Secure Digital Experiences

Today at Cisco Live, we announced the Cisco Observability Platform, an open and extensible, API-driven Full-Stack Observability (FSO) platform built on OpenTelemetry and anchored on metrics, events, logs, and traces (MELT). Advancing our Cisco Full-Stack Observability strategy, it provides AI/ML driven analytics as well as a new observability ecosystem delivering relevant and impactful business insights.

With digital experience increasingly considered a key performance indicator (KPI) at the boardroom level, the ability to unify and secure those experiences at-scale is now at the heart of all business interactions, which are now the touchpoint that companies use to connect to customers and end users. Simply put, today applications are the business.

Amid the growing reliance on applications, IT teams are feeling the pressure to ensure problems at the network or application layer do not lead to security or performance issues down the line. Developers are expected to create flawless applications and use application programming interfaces (APIs) that are secure and functional, with little room for error. For teams meeting these expectations consistently and at scale, however, is extremely challenging. Tool sprawl is real. In a just released study by IDC, with input from over 2000 organizations around the globe, they found that teams can use anywhere between 10 and up to 100 different monitoring and observability tools. This is a big barrier to collecting, managing, understanding, and sharing data. This results in delayed issue resolution including delays in threat detection and mitigation. Tool sprawl also compounds existing issues in organizations where siloed teams and siloed processes lead to higher TCO of technology with suboptimal delivery. Observability can become the primary way to reduce friction between teams by unifying data, analysis, actions, and practices. Achieving this through observability enables operational efficiency, ensures great user experience and lowers business risk. This is why IDC notes in the same study: Observability is becoming established as a key tactical and strategic function with vital benefits, executive support, and rising budgets.

Introducing Cisco Observability Platform

Cisco is uniquely positioned to deliver full-stack observability to customers. More than any other company, Cisco is defining the market. Cisco Observability Platform offers cross-domain visibility that brings teams together with real-time ingestion of massive data streams of MELT from normal business operations.

Most importantly, it provides a view relative to business context. According to Gartner regarding the broader applied observability movement, “When applied systematically, it can reduce the latency for response and optimize business operations in real time.” With the Cisco Observability Platform, business context becomes an integral part of monitoring and visibility outcomes.

A vendor-agnostic solution, Cisco Observability Platform brings data together from application, networking, infrastructure, security, cloud, sustainability, and business sources. Customers get in-context, correlated, and predictive insights so they can reduce time to resolve issues, optimize experiences and minimize business risk.

In addition, it provides the flexibility of extending Cisco Observability Platform for creation of new or custom business use cases including monitoring and analysis of APIs. It enables extensibility from queries, data ingestion pipelines, and entity models all the way to APIs and a composable UI framework.

Cisco Observability Platform extensibility means developers can build their own observability solutions that natively correlate and integrate with other signals and modules. It also equips developers with a seamless extension of Cisco’s entity-centric model, allowing them to collect and analyze MELT data generated by any source – not just applications and hosts.

Developers can use the platform to enrich existing entities, their attributes, and relationships, or to create new ones. These capabilities make it easy to create, launch, and monetize custom use cases as modules on Cisco FSO Platform, spawning an ecosystem of more customers and partners.

Cisco Observability Platform Applications

Cloud Observability is the premier solution delivered on Cisco FSO Platform. Cisco’s application performance management (APM) solution for cloud native architectures, it helps customers achieve business outcomes in their own context, make the right digital experiences-related decisions, ensure performance alignment with end-user expectations, prioritize and reduce risk, and secure workloads.

The first set of applications on Cisco Observability Platform, and built by Cisco, are Cost Insights from Cisco, Application Resource Optimizer from Cisco, Security Insights from Cisco, and Cisco AIOps.

Working with partners to develop and monetize a diverse ecosystem of solutions for Cisco Observability Platform, we are partnering to enable meaningful, new use cases and deliver customer value from observable telemetry. For example, launch partners CloudFabrix, Evolutio, and Kanari have built novel solutions that extend Cisco Observability Platform reach to new customers and new business objectives.

Ultimately, it’s a solution whose time has come. Cisco Observability Platform accelerates and extends Cisco’s Full-Stack Observability strategy, which allows teams to bring together telemetry data from their own context and drive correlated insights across the entire IT estate with business context.

It makes it possible to move faster to identify, prioritize, and remediate potential problems in near real-time with insights correlated to business context. Delivering outstanding, reliable, secure digital experiences that are true drivers of business is no longer an abstract “concept” — with Cisco Observability Platform it’s business as usual.

Learn more and explore the

Cisco Observability Platform



Liz Centoni

Executive Vice President

Chief Customer Experience Officer